Transaction Banking Officer - Client Support

CTBC Bank Philippines; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

CTBC Bank Philippines is seeking a client-focused Specialist to implement Cash Management Solutions for corporate clients, conduct trainings, and onboard new products. You will provide technical and client support via phone, email, video conference, or onsite visits, ensuring smooth deployments.

You'll coordinate with internal and external stakeholders to resolve issues, assist relationship managers with product presentations, and monitor requests to maintain excellent service delivery.

Qualifications

• Bachelor's degree (IT-related preferred but not required).
• Strong customer service and communication skills.
• Experience in software installation, maintenance, or troubleshooting.
• Background in cash management implementation and client support is an advantage.

Responsibilities

• Implement Cash Management Solutions for corporate clients.
• Conduct client training and product onboarding.
• Provide technical and client support via phone, email, video conference, or onsite visits.
• Coordinate with internal and external stakeholders to resolve client concerns.
• Assist relationship managers in product presentations and client engagements.
• Monitor implementation and support requests to ensure excellent service delivery.

Skills

Customer service

Communication

Troubleshooting

Cash management

Education

Bachelor's degree (IT-related preferred but not required)

Tools

Software installation

Job description

• Implement Cash Management Solutions for corporate clients
• Conduct client training and product onboarding
• Provide technical and client support via phone, email, video conference, or onsite visits
• Coordinate with internal and external stakeholders to resolve client concerns
• Assist relationship managers in product presentations and client engagements
• Monitor implementation and support requests to ensure excellent service delivery

What We're Looking For:

• Bachelor's degree (IT-related course preferred but not required)
• Strong customer service and communication skills
• Experience in software installation, maintenance, or troubleshooting
• Background in cash management implementation and client support is an advantage