Client Success & Support Specialist

Ibex Limited; Manila, Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

Ibex Limited in Manila is seeking a customer success associate to provide support to internal and external stakeholders via email, phone, and other channels; handle requests and ensure accurate transactional processing. You'll liaise with other support teams, manage inboxes, and support projects from Customer Success Managers; strong English, active listening, and multitasking are essential.

This role values 2-year college or certificate, IT/Tech/CS background a plus, and multilingual abilities

Qualifications

• Completed at least 2 years in college or a 2-year certificate/vocational course.
• IT/Tech/Customer Service backgrounds are a plus.
• Multilingual in English plus one of Japanese, Chinese, or Korean is advantageous.

Responsibilities

• Respond to email inquiries and requests through Customer Success Team Mailbox
• Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
• Accomplish Special Projects from Customer Success Managers
• Assign Qualtrics(detractor) cases to CSMs
• Draft Recognition emails and Thank you emails

Skills

Strong English language skills

Active listening

Excellent comprehension

Excellent probing skills

Up-selling

Navigation & multitasking

Education

2 years college / 2-year vocational or certificate

Tools

MS Office

Outlook

Windows troubleshooting

Job description

Ibex Limited in Manila is seeking a customer success associate to provide support to internal and external stakeholders via email, phone, and other channels; handle requests and ensure accurate transactional processing. You'll liaise with other support teams, manage inboxes, and support projects from Customer Success Managers; strong English, active listening, and multitasking are essential.

This role values 2-year college or certificate, IT/Tech/CS background a plus, and multilingual abilities