Client-Focused Application Support Analyst

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 300,000 - 540,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. seeks an Applications Support Analyst to join our North America support team. You will acknowledge client cases, respond professionally, and own tickets through resolution while troubleshooting issues and coordinating with internal groups.

You’ll work to exceed contractual SLAs, build knowledgebase articles, and represent the voice of the client within the organization, contributing to our commitment to exceptional service and brand value.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal skills to build and maintain relationships with stakeholders.
• Strategic thinking to develop effective communication plans.
• Creative and innovative mindset for communication strategies.
• Experience in public relations and/or corporate communications.
• Prior experience in financial services or related industries preferred.
• Hands-on, proactive, execution-focused; a “doer” who drives projects to completion.

Responsibilities

• Troubleshoot client issues and own tickets through to resolution.
• Escalate defects with full details to drive quick fixes.
• Be the voice of the client within the organization.
• Embed ownership culture with high-quality support.
• Manage client expectations while meeting SLAs.
• Assist in developing and maintaining knowledgebase articles.

Skills

Excellent written and verbal comms

Interpersonal skills

Strategic communication planning

Creative and innovative mindset

Public relations/corporate comms exp

Financial services familiarity

Proactive execution and ownership

Job description

IBEX Global Solutions (Philippines) Inc. seeks an Applications Support Analyst to join our North America support team. You will acknowledge client cases, respond professionally, and own tickets through resolution while troubleshooting issues and coordinating with internal groups.

You’ll work to exceed contractual SLAs, build knowledgebase articles, and represent the voice of the client within the organization, contributing to our commitment to exceptional service and brand value.