Enterprise App Support Analyst I – Trusted Client Advisor

apply; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

WorkForce Software is seeking an experienced WorkForce Software Support Analyst to act as a first responder for intake and issue evaluation. You will troubleshoot incidents, resolve issues or accelerate resolution while delivering high-quality service.

In this role, you will build strong client relationships, provide consultative guidance on best practices, and help clients maximize use of WorkForce Software solutions. Strong communication and leadership are essential.

Qualifications

• 5+ years of experience in client service, software implementation, consulting, project delivery, or other client-facing roles supporting enterprise applications.
• 2+ years of experience leading, mentoring, coaching, or supervising service delivery, implementation or consulting professionals.
• Proven experience managing customer relationships, resolving escalations, and influencing positive business outcomes.
• Strong communication, stakeholder management, problem-solving, and conflict-resolution skills.
• Experience managing competing priorities, resource allocation, workload balancing, and operational performance metrics.
• Proficiency with Microsoft Office applications
• Bachelor's degree or equivalent combination of education and relevant work experience.

Responsibilities

• Assist with the application support intake and issue evaluation process as a first responder.
• Troubleshoot incidents and resolve or accelerate resolution as appropriate.
• Build strong client relationships by guiding on best practices and value of WorkForce Software solutions.
• Provide ongoing consultative insight to streamline processes and maximize system use.
• Analyze complex client requirements and identify solutions to achieve timely positive outcomes.

Skills

Client service

Software implementation

Consulting

Project delivery

Leadership

Communication

MS Office

Education

Bachelor's degree

Tools

SQL

Excel

Job description

WorkForce Software is seeking an experienced WorkForce Software Support Analyst to act as a first responder for intake and issue evaluation. You will troubleshoot incidents, resolve issues or accelerate resolution while delivering high-quality service.

In this role, you will build strong client relationships, provide consultative guidance on best practices, and help clients maximize use of WorkForce Software solutions. Strong communication and leadership are essential.