Client Success Specialist ( Healthcare Provider Relations | Hybrid Setup)

Infinit-O; Philippines; On-site; PHP 350,000 - 650,000; Full time

Job summary

Infinit-O is seeking a Provider Engagement Specialist to recruit mental health providers as independent contractors. You will screen, interview, explain service packages, and assess fit for onboarding while maintaining an organized CRM-driven pipeline.

You will cultivate relationships via phone and in-person discussions, with a hunter mentality to meet individual and department goals across markets.

Qualifications

• Strong communication skills required.
• 1-2 years experience with US Provider Network Management or Engagement.
• Proficient in CRM and Microsoft Office tools.

Responsibilities

• Source and attract qualified providers using recruitment tools.
• Screen and interview candidates; outline program details and requirements.
• Maintain provider pipeline and track milestones and notes.
• Convert qualified candidates into provider members and monitor progression.

Skills

Communication skills

US provider network

CRM proficiency

Multi-tasking

Education

Bachelor's degree in business/related field

Tools

CRM

MS Office

Job description

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

About the Role

The Provider Engagement Specialist (PES) will drive and manage the recruiting of mental health providers as independent contractors. As the Provider Engagement Specialist you will screen, interview and provide detailed information regarding our service packages to help potential onboarding providers understand our program and determine fit for their business. As the PES you will be responsible for creating and maintaining a provider pipeline and create opportunities for conversions using multiple streams. You will keep an organized system with up-to-date information regarding contact, important milestones, and notes for other members of the team. The PES will be able to quickly and easily build a rapport with interested Providers. They will spend as much time as it takes on the phone and/or in-person if applicable cultivating relationships and answering important questions for potential onboarding members. You will have a tenacious, hunter mentality and be self-motivated to meet your individual goals while helping meet the goals of your department and the company as a whole.

Responsibilities

• Employ a number of recruitment tools and techniques to source and attract interest of various competent providers.
• Spend time assessing interested Providers, thinking critically about their ability to be successful as a business partner.
• Partner with the peers in the Department to identify recruiting needs, track conversions for follow-ups, and establish goals.
• Screen and interview qualified candidates; outlining program details, services, and requirements.
• Think outside the box to cultivate new lead sources.
• Successfully convert qualified candidates into provider members and track their timely movement through the pipeline to ensure successful contract signing.
• Meet regularly with the Business Development Manager and Regional Manager to identify current and future recruitment needs (new location priorities, office space specific needs, provider types to focus on).
• Track and manage KPI’s such as leads, conversion rates, conversion retention, onboarding timeline days to start date, source of leads and report to upper management on a monthly basis.
• Manage advertising and posting of provider recruiting advertising across various platforms with a focus on maintaining a steady stream of potential members at all times, and tapping into new lead generation, cold calls, internal referrals or developing marketing campaigns as needed.
• Build email lists, and form and implement newsletter campaigns to interested candidates for eligible providers across all markets.
• Assist with marketing efforts across various company platforms including print marketing, social media campaigns, with the intention of attracting providers, cultivating referral sources and creating brand awareness.
• Commit to maintaining a fully up-to-date and complete CRM in order to provide valid and accurate information to the company.

Core Competencies

• A big thinker who can look outside the box for solutions but can probe and consider all the facts and details, while staying aligned with the long-term plans and goals.
• Adept at marketing and provider relationships, demonstrates a strong understanding of the company objectives and can meet goals to support the mission.
• Strong working knowledge of mission, products and technologies including current and future applications.
• Proven ability to communicate clearly and concisely with prospective providers, peers and stakeholder teams via written, verbal and interpersonal skills.
• Ability to effectively manage multiple projects, provider relationships, and priorities in a fast-paced, deadline-driven environment

Requirements

Knowledge, Skills and Abilities Required

• Strong communication skills.
• 1 -2 years experience handling US Provider Network Management, Provider Relations or Engagement

• Ability to manage complex projects and multi-task.
• Excellent organizational skills and attention to detail.
• Self-directed, proactive attitude, and ability to handle uncertainty.
• Proficient in Word, Excel, Outlook, CRM and other technology platforms.
• Experience in a growth-oriented company preferred but not required.
• Bachelor’s degree in business, marketing, management, or related field preferred.