Client Success POC: Strategic Liaison for Remote Talent

OptiNizer; Manila; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

OptiNizer seeks a Client Success Point of Contact to serve as the primary liaison between clients, remote talent professionals, and internal teams. You will manage the health of the client–talent partnership across the engagement lifecycle—from onboarding to ongoing support and transitions.

Ideal candidates bring experience in remote staffing, strong relationship management, and the ability to identify risks early and proactively address issues to ensure long-term client satisfaction.

Qualifications

• Experience in remote staffing or outsourcing preferred.
• Proven track record in client success or operations roles.
• Ability to identify risks and resolve partnership issues.

Responsabilités

• Manage client and remote talent lifecycle from pre-onboarding to offboarding.
• Review requirements and onboarding docs to ensure alignment.
• Monitor engagement health and performance metrics.
• Identify early warning signs and propose preventive actions.
• Coordinate replacements, transitions, and knowledge transfer.
• Collaborate with Recruitment, HR, Finance, and Operations.

Connaissances

Client success

Account management

Remote work

Relationship management

Communication

Problem solving

Organizational skills

Cross-functional collaboration

Emotional intelligence

Description du poste

OptiNizer seeks a Client Success Point of Contact to serve as the primary liaison between clients, remote talent professionals, and internal teams. You will manage the health of the client–talent partnership across the engagement lifecycle—from onboarding to ongoing support and transitions.

Ideal candidates bring experience in remote staffing, strong relationship management, and the ability to identify risks early and proactively address issues to ensure long-term client satisfaction.