Client Success Manager — Marketing Agency

Jome Journey; Philippines; On-site; PHP 335,000 - 446,000; Full time

Job summary

Jome Journey is seeking a proactive Client Success Manager to manage client communication and ensure strong follow-through across our marketing accounts. This is not a passive customer service role, and you will engage clients, follow up consistently, coordinate internally, track outstanding items and ensure nothing is left unresolved while working remotely from the Philippines.

You will engage with clients actively, keep them informed, and coordinate with internal teams to optimize campaign

Qualifications

• Proactive and highly organized client-focused professional.
• Strong written and spoken English.
• Experienced in managing multiple client accounts.
• Ability to coordinate with internal teams and track outstanding items.
• Not a passive customer service role; ownership of issues.

Responsibilities

• Build strong and professional client relationships.
• Keep clients engaged through regular updates and follow-ups.
• Follow up on approvals, outstanding items and pending decisions.
• Coordinate closely with Meta Ads, Google Ads, creative and web teams.
• Ensure internal tasks are completed and closed properly.
• Understand basic marketing metrics such as CTR, CPC, CPL and lead performance.
• Identify client concerns or dissatisfaction early.
• Handle client questions and issues calmly and professionally.
• Keep accurate records of requests, actions and next steps.
• Proactively check in with clients instead of waiting for them to follow up.
• Support client retention and overall satisfaction.

Skills

Client relationship

Follow-up discipline

Account management

Digital marketing basics

Remote work

Professional communication

Job description

Salary: ₱30,000–₱40,000/month (Might be put through a probation period and depends on your experience)

We are looking for a proactive, highly organised and client-focused Client Success Manager to manage client communication and ensure strong follow-through across our marketing accounts.

This is not a passive customer service role.

You will be expected to engage clients actively, follow up consistently, coordinate internally, track outstanding items and make sure nothing is left unresolved.

Responsibilities:

• Build strong and professional client relationships
• Keep clients engaged through regular updates and follow-ups
• Follow up on approvals, outstanding items and pending decisions
• Coordinate closely with Meta Ads, Google Ads, creative and web teams
• Ensure internal tasks are completed and closed properly
• Understand basic marketing metrics such as CTR, CPC, CPL and lead performance
• Identify client concerns or dissatisfaction early
• Handle client questions and issues calmly and professionally
• Keep accurate records of requests, actions and next steps
• Proactively check in with clients instead of waiting for them to follow up
• Support client retention and overall satisfaction

We are Expecting:

You should be someone who:

• Does not leave messages or tasks hanging
• Follows up until there is a clear outcome
• Keeps clients informed without being reminded
• Is confident and engaging in conversations
• Knows how to build rapport without sounding overly scripted
• Can manage demanding or unhappy clients professionally
• Tracks multiple clients and priorities carefully
• Takes ownership of issues until they are resolved

Your Skills:

• Strong written and spoken English
• Strong follow-up and organisation skills
• Confident and engaging communication style
• Previous client success, account management or customer service experience
• Comfortable managing multiple client accounts
• Basic understanding of digital marketing
• Able to work independently in a remote environment
• Strong ownership and accountability
• Shortlisted candidates may be given a practical client-handling and follow-up scenario to assess communication, judgement and ownership.