Employment Services Client Success Manager

MCI; Pasig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

MCI is actively looking for an experienced Client Success Manager to lead client relationships and ensure long-term growth in the staffing industry. You will manage and grow existing accounts while also onboarding new clients effectively.

The position requires strong experience in account management and a proven ability to build trust and collaboration across business relationships. Excellent communication skills and a results-oriented approach are essential.

Qualifications

• 5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
• Strong understanding of sales cycles and B2B marketing.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Maintain and grow relationships with existing accounts.
• Lead the implementation of new accounts.
• Identify and pursue new business opportunities.
• Qualify leads and coordinate handoff to sales team.
• Communicate capabilities and value proposition to clients.

Skills

Client Relationship Management

Sales support

Lead generation

Team Leadership

Organizational skills

Job description

LOCATION

Manila, PH

POSITION OVERVIEW

MCI is a tech‑enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across various industries.

We operate in multiple countries with on‑site and remote agents and provide career development opportunities.

MCI seeks an experienced Client Success Manager to lead client relationships, grow revenue, and support long‑term growth in the staffing industry.

POSITION RESPONSIBILITIES

• Client Relationship Management: Maintain and grow relationships with existing accounts to ensure long‑term success and satisfaction.
• New Client Onboarding: Lead the implementation of new accounts, ensuring smooth onboarding and activation.
• Strategic Business Development: Identify and pursue new business opportunities through data mining, networking, and outreach.
• Sales Support & Lead Transfer: Qualify leads and coordinate handoff to appropriate sales team members for conversion.
• Consultative Outreach: Communicate the organization’s capabilities and value proposition via phone and email.
• Pipeline Management: Develop and nurture a pipeline of business‑development leads from initial contact to closed status.
• Regional Oversight: Provide leadership and guidance on client engagement strategies within the region.
• Team Leadership: Offer performance management and mentorship to direct reports.
• Market Intelligence: Provide insights and recommendations on business opportunities, particularly in infrastructure‑related services.

CANDIDATE QUALIFICATIONS

• 5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
• Background working with staffing service agencies such as Randstad, AppleOne, Robert Half, Allegis, Kelly Services, Adecco, or Manpower.
• Strong understanding of sales cycles, lead generation, and B2B marketing.
• Demonstrated sound judgment and decision‑making abilities.
• Highly self‑motivated, accountable, and results‑oriented.
• Excellent interpersonal, verbal, and written communication skills.
• Proven ability to build trust and collaboration across business relationships.
• Strong organizational skills and attention to detail.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to background/security investigation and drug screening.

PHYSICAL REQUIREMENTS

Job operates in a professional office environment. Requires sustained sitting/standing, use of computer, phone, and other office equipment. Ability to move around office, reach in any direction, lift up to 40 pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act, MCI provides reasonable accommodations unless undue hardship.

DIVERSITY AND EQUALITY

MCI maintains a work environment free from discrimination and harassment. Employment is based on merit and qualifications.