Client Success Engineer — Automation & Platform Solutions

Riskonnect, Inc.; Philippines; On-site; PHP 550,000 - 900,000; Full time

Job summary

Riskonnect, Inc. in the Philippines seeks a technical consultant to lead discovery sessions, translate business needs into technical specs, and guide platform optimization across stakeholders. Training delivery and detailed documentation are key aspects of the role.

You will create deliverables for platforms including Oracle SQL, PowerBI, SAP, Cognos, and InRule, collaborating with Product Development and Analytics teams to ensure successful implementations.

Qualifications

• Integrated risk management, safety, or healthcare industry background with database design and platform configuration knowledge to develop optimal design solutions for the customer.
• 2+ years of technical work experience: creating and documenting business use cases, specifications, and documentation.
• Bachelor's degree in information systems, risk management, or a related field.
• Ability to translate business requirements into written technical specs.
• Passion for delivering outstanding customer experience.
• Understands and applies analysis tools/techniques, issue resolution skills and demonstrates strong knowledge of relevant factors in the industry.

Responsibilities

• Lead discovery sessions to understand the existing and desired business processes.
• Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
• Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
• Deliver high-quality documentation of client requirements and design specifications for implementation.
• Deliver training tailored to customer specific configuration and business requirements telephonically and in-person.
• Work closely and successfully with other departments including Product Development, Data Services and Analytics.
• Produce deliverables on one of Riskonnect's primary platforms including configuration and workflows, detailed technical documentation, and unit test plans.
• Produce deliverables or specifications on secondary platforms including Adobe, Conga, Insights, IBM Cognos, PowerBI, SAP, Web Intelligence, InRule and Crystal Reports.
• Prioritize deliverables in conjunction with the Customer stakeholders and Riskonnect resources.
• Participate in customer status calls.
• Manage escalations and expectations for both the client and internal personnel.
• Possess effective written and verbal communication skills to communicate with colleagues, clients, and vendors; must demonstrate strong active listening and follow-up skills. Possess proven time management skills to manage multiple priorities and deliver timely and accurate work.

Skills

Technical work experience

Business requirements analysis

Documentation skills

Written communication

Time management

Education

Bachelor's degree in information systems or related field

Tools

Oracle SQL

PowerBI

SAP

IBM Cognos

Crystal Reports

InRule

Job description

Riskonnect, Inc. in the Philippines seeks a technical consultant to lead discovery sessions, translate business needs into technical specs, and guide platform optimization across stakeholders. Training delivery and detailed documentation are key aspects of the role.

You will create deliverables for platforms including Oracle SQL, PowerBI, SAP, Cognos, and InRule, collaborating with Product Development and Analytics teams to ensure successful implementations.