Success Engineer: Workflow & Platform Solutions

Riskonnect, Inc.; Pasig; On-site; PHP 500,000 - 900,000; Full time

Job summary

Riskonnect, Inc. is seeking a capable professional to lead discovery sessions, optimize client platform usage, and deliver detailed documentation and training tailored to customer needs.

You will collaborate with Product Development, Data Services and Analytics to produce deliverables across multiple platforms, and you will manage priorities and communicate effectively with clients and internal teams.

Qualifications

• 2+ years of technical work experience documenting business use cases and specs.
• Ability to translate business requirements into written technical specs.
• Strong analytical skills with knowledge of industry factors.

Responsibilities

• Lead discovery sessions to understand current and desired business processes.
• Assist clients in optimizing platform use via workflow guidance and automation opportunities.
• Promote design best practices across multiple stakeholders.
• Deliver high-quality documentation of requirements and design specs.
• Deliver training tailored to client configuration and business requirements, telephonically and in-person.
• Collaborate with Product Development, Data Services and Analytics.
• Produce deliverables on primary platforms including configuration and workflows and create technical docs and test plans.
• Produce deliverables on secondary platforms including Adobe, Conga, Insights, IBM Cognos, PowerBI, SAP, Web Intelligence, InRule and Crystal Reports.
• Prioritize deliverables with customer stakeholders and Riskonnect resources.
• Participate in customer status calls and manage escalations and expectations.
• Demonstrate strong written and verbal communication and time management.

Skills

Risk management

Healthcare knowledge

Database design

Platform configuration

Business analysis

Documentation

Training delivery

Communication

Time management

Education

Bachelor's degree in information systems, risk management, or related field

Tools

Adobe

Conga

Insights

IBM Cognos

PowerBI

SAP

Web Intelligence

InRule

Crystal Reports

Job description

Riskonnect, Inc. is seeking a capable professional to lead discovery sessions, optimize client platform usage, and deliver detailed documentation and training tailored to customer needs.

You will collaborate with Product Development, Data Services and Analytics to produce deliverables across multiple platforms, and you will manage priorities and communicate effectively with clients and internal teams.