Client Success & Enablement Engineer

Riskonnect, Inc.; Quezon City; Presencial; PHP 500.000 - 800.000; Jornada completa

Descripción de la vacante

Riskonnect, Inc. is seeking a proactive professional to lead discovery sessions, translate business needs into technical specs, and drive platform configuration across Salesforce and related tools. The role requires collaboration with Product Development, Data Services, and Analytics teams to deliver client-focused solutions.

The candidate will create comprehensive documentation, provide tailored training, and manage expectations across stakeholders while handling escalations efficiently.

Formación

• Background in integrated risk management, safety, or healthcare with database design and platform configuration knowledge.
• At least 2+ years of technical work experience documenting use cases, specifications, and documentation.
• Bachelor’s degree in information systems, risk management, or related field.
• Ability to translate business requirements into written technical specs.
• Knowledge of analysis tools and issue resolution in the industry.

Responsabilidades

• Lead discovery sessions to understand business processes.
• Assist clients in optimizing platform usage via workflow guidance, automation, monitoring, and integration opportunities.
• Promote design best practices across customer stakeholders.
• Deliver high-quality documentation of requirements and design specifications for implementation.
• Deliver training tailored to customer configuration and business requirements.
• Collaborate with Product Development, Data Services and Analytics.
• Produce deliverables on Salesforce.com platform including configuration and workflows, and on secondary platforms including Adobe, Conga, Insights, IBM Cognos, and Crystal Reports.
• Prioritize deliverables with customer stakeholders and Riskonnect resources.
• Participate in customer status calls.
• Manage escalations and expectations for clients and internal personnel.
• Communicate effectively with colleagues, clients, and vendors; demonstrate active listening and strong time management.

Conocimientos

Business analysis

Technical writing

Requirements gathering

Risk management

Communication skills

Educación

Bachelor’s degree in information systems or risk management

Herramientas

Salesforce

Adobe

Conga

Insights

IBM Cognos

Crystal Reports

Descripción del empleo

Riskonnect, Inc. is seeking a proactive professional to lead discovery sessions, translate business needs into technical specs, and drive platform configuration across Salesforce and related tools. The role requires collaboration with Product Development, Data Services, and Analytics teams to deliver client-focused solutions.

The candidate will create comprehensive documentation, provide tailored training, and manage expectations across stakeholders while handling escalations efficiently.