Client Servicing Manager

Gallagher; Philippines; On-site; Confidential; Full time

Job summary

Gallagher is seeking a Manager, Client Servicing to lead strategic client relationships and account management within our insurance broking and risk advisory segments. This role drives service excellence, recovery and growth, and ensures compliance across client engagements.

You will oversee servicing operations, coach teams, and translate complex insurance concepts into clear, value-driven insights for multinational and corporate clients.

Qualifications

• Bachelor’s degree in Business, Finance, Insurance, or related discipline.
• Relevant industry certifications in Insurance or Risk Management are highly regarded.

Responsibilities

• Act as senior relationship owner for key clients, ensuring proactive, high-quality service.
• Lead account management, renewals, client reviews, and escalation handling with tailored solutions.
• Oversee end-to-end client servicing operations, ensuring timely delivery and compliance.
• Lead, coach, and develop client servicing teams to build capability and client-first culture.
• Provide strategic risk advisory and translate complex concepts into clear insights.
• Support client retention, account growth, and onboarding with sales and business leaders.

Skills

Client servicing

Relationship management

Account management

Team leadership

Risk advisory

Negotiation

Education

Bachelor's in Business/Finance/Insurance

Industry certifications in Insurance

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Are you ready to take your career to the next level with a company that values innovation, collaboration and professional growth? Gallagher is a global leader in insurance broking, risk management, and consulting, with over 71,000 employees across 130 countries. We combine global reach with local expertise, and our commitment to being a socially responsible and ethical organisation is expressed through our Shared Values, The Gallagher Way.

Join Gallagher - A Global Leader in Insurance, Risk Management and Consulting

Are you ready to take your career to the next level with a company that values innovation, collaboration and professional growth? Gallagher is a global leader in insurance broking, risk management, and consulting, with over 71,000 employees across 130 countries. We combine global reach with local expertise, and our commitment to being a socially responsible and ethical organisation is expressed through our Shared Values, The Gallagher Way.

About The Role

We are seeking a Manager, Client Servicing to lead strategic client relationships and account management. This role is pivotal in ensuring high-quality service delivery, compliance, and optimal insurance solutions for our clients. You’ll oversee client servicing operations, drive efficiency and continuous improvement, develop teams, support retention and growth, and deliver clear, value-driven risk advisory services.

Key Responsibilities

Client Leadership & Relationship Management

• Act as the senior relationship owner for key and strategic clients, ensuring proactive, high-quality, and responsive service
• Lead account management, renewals, client reviews, and escalation handling through tailored insurance and risk solutions
• Manage insurer and market relationships to secure optimal coverage terms and lead complex renewals and placements

Operational Excellence

• Oversee end-to-end client servicing operations, ensuring timely delivery, service excellence, and regulatory compliance
• Drive service standards, operational efficiency, and continuous improvement aligned with global brokerage frameworks

Team Leadership & Development

• Lead, coach, and develop client servicing teams to build technical capability, performance, and a client-first culture
• Inspire and support teams to deliver exceptional service and achieve organisational goals

Strategic Risk Advisory

• Provide strategic risk advisory and translate complex insurance concepts into clear, value-driven insights
• Prepare client and management reports, manage governance requirements, and collaborate with internal stakeholders for seamless execution

Retention & Growth

• Support client retention, account growth, cross-selling, and onboarding in partnership with sales and business leaders

What We’re Looking For

Education & Professional Credentials

• Bachelor’s degree in Business, Finance, Insurance, or a related discipline
• Relevant industry certifications in Insurance or Risk Management are highly regarded

Experience

• Minimum of 5+ years’ experience in insurance broking, client servicing, or a related field
• Experience in handling multinational and corporate accounts

Client Leadership & Relationship Management

• Demonstrated ability to build, manage, and grow long-term client relationships
• Strong track record in delivering client-focused solutions and service excellence
• Confident in managing complex client requirements, escalations, and negotiations with professionalism

Technical & Industry Expertise

• Deep understanding of insurance products, market practices, and regulatory requirements
• Ability to translate client needs into strategic