Client Services & Payments Associate

sunlife; Butuan; On-site; PHP 279,000 - 446,000; Full time

Job summary

Sun Life Philippines is seeking an Associate 2: GCF Level 3 (CSC) to accurately process all types of payments and resolve inquiries at the Client Service Center. The role covers daily cash handling, receipts, and ensuring deposits align with company standards.

You will perform office management tasks, support sales-related activities, and coordinate with backend teams for policy records, while contributing to a courteous, professional client experience in a busy service environment.

Responsibilities

• Resolves inquiries and requests at the counter promptly and professionally.
• Processes payments and issues official receipts daily.
• Coordinates with backend units for policy/plan updates.
• Maintains petty cash and prepares various office documents.
• Supports sales/marketing tasks and events.
• Manages office supplies and coordinates logistics for trainings.

Job description

Sun Life Philippines is seeking an Associate 2: GCF Level 3 (CSC) to accurately process all types of payments and resolve inquiries at the Client Service Center. The role covers daily cash handling, receipts, and ensuring deposits align with company standards.

You will perform office management tasks, support sales-related activities, and coordinate with backend teams for policy records, while contributing to a courteous, professional client experience in a busy service environment.