Client Support Operations Specialist

Sun Life; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Sun Life Philippines seeks a dedicated service professional to manage end-to-end client support within our Client Support Services group. You will prioritize, monitor, and complete requests in line with internal service standards for SLOCPI, SLFPI, SLAMC, and SLGFI.

You will perform case assessment, coordinate with business units, conduct quality checks, prepare policy summaries, and ensure timely closures, while maintaining accuracy and supporting advisor-related processes within a

Responsibilities

• Manages end-to-end service delivery of Client Support Services requests.
• Performs case assessment and routing in line with business rules.
• Coordinates with business units to resolve servicing concerns.
• Conducts quality checks on service requests and supporting documentation.
• Prepares policy summaries and releases letters to clients.
• Monitors system activities and ensures timely actions and closures.
• Performs other operational and project-based assignments.

Job description

Sun Life Philippines seeks a dedicated service professional to manage end-to-end client support within our Client Support Services group. You will prioritize, monitor, and complete requests in line with internal service standards for SLOCPI, SLFPI, SLAMC, and SLGFI.

You will perform case assessment, coordinate with business units, conduct quality checks, prepare policy summaries, and ensure timely closures, while maintaining accuracy and supporting advisor-related processes within a