Client Services Operations Lead

Unisys; Malaybalay; On-site; PHP 360,000 - 480,000; Full time

Job summary

Unisys in the Philippines seeks a detail-oriented operations associate to coordinate service/order delivery, perform data entry, and handle client inquiries. You will liaise with Client Services and Compliance, ensure timely processing and accurate transactions, and support daily site operations.

The role emphasizes problem solving, coaching junior staff, and contributing to process improvements. A high school diploma and 2-4 years experience are typical requirements; the team values quality,

Qualifications

• High School Diploma or GED is required.
• Typically 2-4 years' experience in the area of responsibility.

Responsibilities

• Coordinates service/product ordering, delivery, processing and payment with stakeholders.
• Performs data entry and claims processing with timeliness and accuracy.
• Ensures transactions and inquiries are processed to quality targets and within timeframes.
• Troubleshoots data processing issues and provides timely resolution.
• Acts as a point of contact for complaints and assists in resolution and reporting.
• Leads or participates in projects to onboard new clients or enhance processes.

Skills

Data entry

Stakeholder liaison

Process improvement

Time management

Education

High School Diploma or GED

Job description

Unisys in the Philippines seeks a detail-oriented operations associate to coordinate service/order delivery, perform data entry, and handle client inquiries. You will liaise with Client Services and Compliance, ensure timely processing and accurate transactions, and support daily site operations.

The role emphasizes problem solving, coaching junior staff, and contributing to process improvements. A high school diploma and 2-4 years experience are typical requirements; the team values quality,