Field Office Data & Client Support Specialist

Unisys; Butuan; On-site; PHP 180,000 - 240,000; Full time

Job summary

Unisys is seeking a Data Processing Associate to provide support within the assigned service area. You will assist clients by phone, email, chat, or other channels, answer inquiries, resolve complaints, and process orders and payments.

You will maintain records of client interactions and transactions, uphold service levels with clients and franchises, and ensure compliance with regulatory requirements and Unisys standards. This role may involve direct client interface and escalation per protocol.

Qualifications

• High School Diploma or GED required.
• Less than 2 years’ experience in area of responsibility.

Responsibilities

• Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information.
• Handling and processing product, service or other orders / requests,
• Handling transactions associated with product / service changes,
• Entering and updating transactional information into databases, spreadsheets or other systems, and
• Handling and processing payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.

Skills

Data processing

Customer support

Database entry

Education

High School Diploma or GED

Tools

Databases

Spreadsheets

Job description

Unisys is seeking a Data Processing Associate to provide support within the assigned service area. You will assist clients by phone, email, chat, or other channels, answer inquiries, resolve complaints, and process orders and payments.

You will maintain records of client interactions and transactions, uphold service levels with clients and franchises, and ensure compliance with regulatory requirements and Unisys standards. This role may involve direct client interface and escalation per protocol.