Client Services Manager — BPO & CX Growth Partner

MCI; San Fernando; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO Coverage plus a dependent

Rank & File ₱100,000 coverage

Dental Coverage

Free meal during training

Career growth and learning

Job summary

MCI is seeking a Client Services Manager to serve as the primary liaison between our BPO contact center and client partners. You will manage expectations, ensure service delivery against SLAs, and drive account growth across multiple client accounts.

Responsibilities include leading business reviews, collaborating with operations and training teams, onboarding new clients, and identifying upsell opportunities while maintaining high client satisfaction.

Qualifications

• 3+ years of experience in client services or account management in a BPO or contact center.
• Strong relationship management and communication skills.
• Ability to analyze data and present insights to clients.
• Experience managing multiple client accounts simultaneously.
• Familiarity with CRM tools and reporting platforms.

Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Ensure service delivery aligns with client expectations, SLAs, and KPIs.
• Conduct regular business reviews and performance presentations with clients.
• Collaborate with operations, QA, and training teams to resolve issues and implement improvements.
• Identify opportunities for account growth and upselling additional services.
• Manage client onboarding, transitions, and change requests.
• Monitor client satisfaction and proactively address concerns.

Skills

Relationship management

Communication skills

Data analysis

Account management

CRM tools

Education

Bachelor's degree in Business/Communications or related field

Tools

CRM tools

Reporting platforms

Job description

MCI is seeking a Client Services Manager to serve as the primary liaison between our BPO contact center and client partners. You will manage expectations, ensure service delivery against SLAs, and drive account growth across multiple client accounts.

Responsibilities include leading business reviews, collaborating with operations and training teams, onboarding new clients, and identifying upsell opportunities while maintaining high client satisfaction.