Senior Call Center Operations Manager

MCI; San Fernando; On-site; PHP 600,000 - 900,000; Full time

Job summary

MCI is seeking an Experienced Call Center Manager to oversee daily operations of the contact center, drive performance, and ensure client satisfaction in a high-volume environment. This leadership role requires coordinating teams across shifts and maintaining service levels.

You will monitor KPIs, streamline processes, and partner with clients to meet expectations while guiding agents to deliver outstanding CX.

Qualifications

• Oversee daily operations of a contact center and ensure KPIs are met.
• Lead and motivate teams across shifts to deliver high-quality CX.

Responsibilities

• Oversee daily operations of the contact center, ensuring KPIs

Skills

Call Center Management

KPI Tracking

People Leadership

Client Relationship

Job description

MCI is seeking an Experienced Call Center Manager to oversee daily operations of the contact center, drive performance, and ensure client satisfaction in a high-volume environment. This leadership role requires coordinating teams across shifts and maintaining service levels.

You will monitor KPIs, streamline processes, and partner with clients to meet expectations while guiding agents to deliver outstanding CX.