Client Services Lead — Ticketing & Relationships

Ticketmaster; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Ticketmaster Cebu seeks a Client Services Specialist to lead client relationships, mentor staff, and drive ticketing strategies for events. You will coordinate with Marketing, Sales, and Venue teams to optimise service delivery and client satisfaction, while ensuring on-site execution when required.

Ideal candidates bring extensive client management experience, strong communication, and the ability to operate in a fast-paced live events environment with a focus on excellence in ticketing service.

Qualifications

• Extensive client management experience in service roles.
• Strong leadership and mentoring capabilities.
• Excellent communication and presentation skills.
• Experience with ticketing systems and client strategies.
• Ability to coordinate on-site team staffing and operations.

Responsibilities

• Manage a portfolio of clients and build long-term partnerships.
• Mentor and train Client Services staff for high-quality service.
• Plan ticketing strategies and ensure on-time deliveries for events.
• Maintain up-to-date knowledge of Ticketmaster tech and marketing initiatives.
• Develop client-focused policies and procedures and resolve disputes.

Skills

Client management

Leadership

Communication

Ticketing experience

On-site coordination

Tools

CRM systems

Ticketmaster platforms

Job description

Ticketmaster Cebu seeks a Client Services Specialist to lead client relationships, mentor staff, and drive ticketing strategies for events. You will coordinate with Marketing, Sales, and Venue teams to optimise service delivery and client satisfaction, while ensuring on-site execution when required.

Ideal candidates bring extensive client management experience, strong communication, and the ability to operate in a fast-paced live events environment with a focus on excellence in ticketing service.