Client Services Lead, Fintech & Customer Success (Hybrid)

fis; Philippines; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Fintech innovation

Growth opportunities

Career development

Diversity & inclusion

Job summary

FIS is seeking a Client Services Analyst Lead in the Philippines to serve as the primary contact for clients, manage service communications, and coordinate across support and operations. This role focuses on delivering high-quality service, maintaining client relationships, and ensuring operational excellence.

The ideal candidate has 5+ years in client services, ITIL knowledge, and strong stakeholder management skills, with a proven ability to work across technical and non-technical teams in a

Qualifications

• As a client services professional, you have experience in service management and client relationships.
• You bring knowledge of incident/problem/change management and SLA governance.
• You communicate effectively with stakeholders, both technical and non-technical.

Responsibilities

• Build and maintain relationships with clients and internal teams to ensure high customer satisfaction.
• Lead client service reviews, operational meetings, incident communications, and service status discussions.
• Monitor service performance and SLAs, identifying opportunities for improvement.
• Act as escalation point for service-related issues and coordinate resolution across teams.
• Support client implementations, service requests, change management activities, and initiatives.

Skills

Client relationships

Stakeholder management

Communication

Service management

ITIL knowledge

ServiceNow

Problem solving

Education

Bachelor's degree in business, IT, finance, or related

Tools

ServiceNow

Job description

FIS is seeking a Client Services Analyst Lead in the Philippines to serve as the primary contact for clients, manage service communications, and coordinate across support and operations. This role focuses on delivering high-quality service, maintaining client relationships, and ensuring operational excellence.

The ideal candidate has 5+ years in client services, ITIL knowledge, and strong stakeholder management skills, with a proven ability to work across technical and non-technical teams in a