Service Analyst 1 - NAM Shift

Citibank (Switzerland) AG; Taguig; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Taguig, Philippines seeks an entry-level Service Analyst 1 to provide world-class service to Citi global clients via phone and digital channels. You will handle inquiries, billing, disputes, and support mortgage, fraud, and telesales-related requests while maintaining compliance and risk controls.

The role emphasizes accuracy, adherence to policies, and delivering an excellent client experience.

Qualifications

• Strong verbal and written communication skills.
• Experience with regulatory frameworks in US/Canada is a plus.
• Ability to solve problems creatively and proactively.

Responsibilities

• Assist with compliance procedures and control systems for the business review department.
• Prepare written and verbal reports for senior management on compliance status and issues.
• Support sales force by implementing recommended changes and improvements.

Skills

Verbal and written communication

Influencing and relationship mgmt

Problem solving

Education

Bachelor’s degree or equivalent

Job description

## Service Analyst 1Applylocations: Taguig Philippinesposted on: Posted Todayjob requisition id: 26982412The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.**Responsibilities:*** Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines* Ensure accuracy of research and compliance advice provided to members of sales force team* Develop information regarding required changes in reports and procedures* Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns* Support sales force and management by implementing recommendations concerning changes, improvements and enhancements* Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals* Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** Previous relevant experience preferred* Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture* Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force* Effective verbal and written communication* Influencing and relationship management skills* Proven ability to creatively solve problems**Education:*** Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------## **Job Family Group:**Customer Service------------------------------------------------------## **Job Family:**Service------------------------------------------------------## **Time Type:**------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi.* *View Citi’s EEO Policy Statement and the Know Your Rights poster.*