Thai-Speaking CIR Analyst — Customer Issue Resolver

3M; Philippines; On-site; PHP 350,000 - 520,000; Full time

Job summary

3M Global Service Center, Philippines, seeks a CIR Analyst to manage customer complaints and credit/collections processes. You will analyze issues, coordinate with cross-functional teams, and communicate resolutions to customers while ensuring records meet procedures and deadlines.

Role requires bachelor’s degree and at least 2 years in CIR or related fields; strong Excel and Salesforce skills; English proficiency; and a data-driven, collaborative mindset to improve customer experience.

Qualifications

• Bachelor degree generally required.
• Minimum 2 years in CIR/Billing/Credit & Collection roles.
• Experience in coordinating tasks across teams and stakeholders.
• Proficient in Excel and Microsoft Office; Salesforce experience preferred.
• Fluent in English; Thai language proficiency noted in job reqs.

Responsibilities

• Receive and log customer complaints and analyze root causes.
• Coordinate with quality, operations, and customer service to resolve issues.
• Communicate resolutions and status updates to customers.
• Prepare summary reports for internal stakeholders.
• Monitor accounts, identify overdue balances, and initiate collections.
• Support continuous improvement of credit and collection procedures.

Skills

Customer issue resolution

Billing & collections

Excel

Salesforce

English communication

Analytical thinking

Cross-functional coordination

Education

Bachelor's degree

Tools

Salesforce

Excel

Job description

3M Global Service Center, Philippines, seeks a CIR Analyst to manage customer complaints and credit/collections processes. You will analyze issues, coordinate with cross-functional teams, and communicate resolutions to customers while ensuring records meet procedures and deadlines.

Role requires bachelor’s degree and at least 2 years in CIR or related fields; strong Excel and Salesforce skills; English proficiency; and a data-driven, collaborative mindset to improve customer experience.