Customer Issue Resolution & Collections Analyst

3M; Central Luzon; On-site; PHP 420,000 - 640,000; Full time

Job summary

3M Global Service Center, Philippines, on-site in Taguig, is seeking a Customer Issue Resolution Analyst to manage end-to-end CIR activities, including credit/collections and complaints handling. The role requires a bachelor’s degree, at least 2 years in CIR/billing/collections, and English proficiency with Thai language skills.

Collaboration with cross-functional teams is essential to resolve issues effectively.

Qualifications

• Bachelor’s degree required; field not specified.
• At least 2 years in a CIR/Billing/Credit & Collections role.
• Proficiency in English; Thai language skills essential.

Responsibilities

• Handle end-to-end CIR activities including credit and collections and complaints management.
• Receive, log, and analyze customer complaints; determine root cause and actions.
• Coordinate with cross-functional teams to investigate and resolve issues.
• Communicate resolutions and status updates to customers professionally.
• Monitor overdue balances; initiate collection activities and negotiate payments.
• Prepare aging reports; support month-end AR processes.
• Identify trends; participate in process improvements and training.

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Salesforce

Job description

3M Global Service Center, Philippines, on-site in Taguig, is seeking a Customer Issue Resolution Analyst to manage end-to-end CIR activities, including credit/collections and complaints handling. The role requires a bachelor’s degree, at least 2 years in CIR/billing/collections, and English proficiency with Thai language skills.

Collaboration with cross-functional teams is essential to resolve issues effectively.