CLIENT RESOLUTIONS ASSISTANT - FRESH BUSINESS AD GRADUATE (MAKATI)

United Coconut Planters Life Assurance Corp (Cocolife)

Philippines

On-site

PHP 240,000 - 420,000

Full time

14 days+

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Benefits offered by this job

Guaranteed 15th-month bonus

Performance incentives

Overtime pay

Performance-based salary increment

Promotion to permanent employee

Free group life insurance

Free HMO coverage

Additional medical allowances

Health and life insurance benefits

30 days of leave

Mental Health / Wellness Leave

Rice allowance

Clothing allowance

Company Christmas gift

On-site parking

Separation and retirement benefits

Culture & Engagement

Company events and employee engagement

Job summary

United Coconut Planters Life Assurance Corp (Cocolife) is seeking a customer service professional to resolve inquiries, requests, complaints, and other concerns from policyholders on first contact or within the specified turnaround time, while ensuring compliance with policies and regulatory requirements.

The role also supports policy conservation efforts and referral programs, collaborating with stakeholders to deliver exceptional service and drive client satisfaction.

Qualifications

College graduate with a degree in Administrative, Management, and Communication or related fields.
Open to new graduates, but experience in clerical and administrative work, customer service, complaint resolutions, and high-level escalations is a plus.

Responsibilities

Provide excellent customer service to policyholders and stakeholders by promptly resolving inquiries, requests, complaints, and other concerns on the first contact or within the specified turnaround time.
Support the group's policy conservation efforts and referral programs.
Ensure all interactions comply with company policies and regulatory requirements.

Skills

Customer service

Complaint resolution

Communication

Escalation handling

Administrative support

Education

College degree in Administrative/Management/Communication or related field

Tools

CRM systems

Job description

Interested candidate may send their UPDATED CV at @cocolife.com

JOB SUMMARY:

Responsible for providing excellent customer service to policyholders and stakeholders by promptly resolving inquiries, requests, complaints, and other concerns on the first contract or within the specified turnaround time. Ensuring all interactions comply with company policies and regulatory requirements. Additionally, support the group's policy conservation efforts and referral programs.

QUALIFICATIONS:

College graduate with a degree in Administrative, Management, and Communication or other related fields.

Open to new graduates, but having experience in clerical and administrative work, customer service, complaint resolutions, and high-level escalations is a plus.

COMPANY BENEFITS

Financial & Performance Rewards