Client Relationship Manager (CRM) - Onsite

Provantage; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

POP Warehouse in the Philippines is seeking an experienced Client Relationship Manager to oversee a priority account and a portfolio of clients. You will lead service delivery, manage quotas, and coordinate with internal teams to ensure SLA compliance.

You will build strong client relationships, monitor KPIs, supervise coordinators, and drive improvements in stock control, logistics, and invoicing while ensuring safety and quality standards.

Qualifications

• 8+ years of experience in client relationship management, logistics or operational coordination.
• Matric with Mathematics and a relevant tertiary qualification.
• Advanced Microsoft Excel skills with data analysis; strong Word and PowerPoint proficiency.
• Experience with warehouse, logistics, workflow, reporting or client management systems.
• Experience in point-of-purchase, warehousing, distribution, retail execution, installations, activations or event logistics is advantageous.
• Canva and presentation development skills will be beneficial.

Responsibilities

• Manage client relationships, account performance and SLA compliance across the priority account and portfolio.
• Build relationships with client stakeholders and act as the link between clients and internal teams.
• Oversee jobs from instruction to close-out, including quotations, approvals, purchase orders, fulfilment, logistics and invoicing.
• Manage stock, campaign logistics, distributions, deliveries, collections, courier services and installations.
• Monitor service levels, KPIs, costs, deadlines and risks; resolve issues and escalate when necessary.
• Prepare operational reports, executive summaries and dashboards; lead client meetings and ensure actions are closed out.
• Lead and support Client Service Coordinators and administrative staff; ensure performance and training.
• Oversee operational controls, health and safety compliance, stock accuracy and required documentation.
• Identify opportunities to improve service delivery and grow POP Warehouse's solutions.
• Travel between client and sites and provide after-hours or weekend support when required.

Skills

Client relationship management

Logistics

Operational coordination

Excel data analysis

Word and PowerPoint

Warehouse systems

Canva

Education

Matric with Mathematics

Tertiary qualification

Tools

CRM systems

Job description

POP Warehouse | Priority Client Account

POP Warehouse is seeking an experienced, hands-on Client Relationship Manager (CRM) to manage a priority client account alongside an assigned portfolio of other clients. The role combines client relationship management, operational oversight, financial control, team leadership and service delivery.

Key Responsibilities

• Manage client relationships, account performance and SLA compliance across the priority account and assigned portfolio.
• Build strong relationships with client stakeholders and act as the key link between clients and internal operational teams.
• Oversee jobs from instruction to close-out, including quotations, approvals, purchase orders, fulfilment, logistics and invoicing.
• Manage stock, campaign logistics, distributions, deliveries, collections, courier services and installations.
• Monitor service levels, KPIs, costs, deadlines and risks, proactively resolving issues and escalating where necessary.
• Prepare operational reports, executive summaries and performance dashboards; lead client meetings and ensure actions are closed out.
• Lead and support assigned Client Service Coordinators and operational administration staff, ensuring performance, training and accountability.
• Oversee operational controls, health and safety compliance, stock accuracy and required documentation.
• Identify opportunities to improve service delivery, strengthen client relationships and grow POP Warehouse's solutions across the portfolio.
• Travel between client and operational sites and provide after-hours or weekend support when required.

Minimum Qualifications And Experience

• Matric with Mathematics and a relevant tertiary qualification.
• At least 8 years' relevant experience in client relationship management, logistics or operational coordination.
• Proven experience managing complex client accounts, multiple stakeholders and competing deadlines.
• Advanced Microsoft Excel skills, including data analysis, with strong Word and PowerPoint proficiency.
• Experience with warehouse, logistics, workflow, reporting or client management systems.
• Experience in point-of-purchase, warehousing, distribution, retail execution, installations, activations or event logistics is advantageous.
• Canva and presentation development skills will be beneficial.

Key Competencies

Client relationship management | Operational expertise | Commercial and financial awareness | Planning and coordination | Data analysis and reporting | Problem-solving | Team leadership | Accountability | Attention to detail | Professional communication | Customer service

Working Requirements

This is an on-site role at a priority client location, with travel to POP Warehouse offices and other client or operational sites as required. Flexibility to support after-hours and weekend activities is essential when operationally necessary. Compliance with client health and safety requirements and POP Warehouse policies is mandatory.

What Success Looks Like

Strong client retention, reliable service delivery, accurate stock and financial records, effective team performance, proactive risk management and achievement of agreed SLAs and KPIs, with a target of at least 95% national service levels where applicable.

If you are a commercially minded, hands-on client leader who excels at operational execution and relationship management, we invite you to apply.