Client Relations Officer

BDO Unibank; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

BDO Unibank in Quezon City seeks a Branch Client Relations Officer to oversee daily lobby operations and assist the Branch Head in promoting the bank’s products and services.

The role focuses on delivering excellent customer service, managing lobby traffic, guiding clients to digital channels, and ensuring compliance with bank policies.

Qualifications

• Graduate with a four-year or five-year degree.
• (three) years of branch banking experience as an officer, including marketing or sales.
• Proficient in computer and business applications.
• Effective oral and written communications.
• Good problem solving and numerical skills.
• Strong presentation and negotiation abilities.
• Leadership and people management skills.

Responsibilities

• Provide customer service to the bank's clients by volunteering assistance.
• Manage lobby traffic and educate clients to use digital channels.
• Approve and override transactions.
• Ensure compliance with bank policies and requirements.

Skills

Oral communication

Written communication

Presentation skills

Negotiation skills

Leadership

People management

Problem solving

Numerical skills

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

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Quezon City, National Capital Region, PH

Business Unit: Branch Banking Group

Department:

The Branch Client Relations Officer is responsible for the daily lobby management operations and provides assistance to the Branch Head in marketing the Bank’s and affiliates’ products and services.

Duties and Responsibilities:

• Provide customer service to the clients of the Bank by actively volunteering assistance
• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels (i.e. the branch's digital machines)
• Approve and override transactions
• Ensure compliance to the Bank's Policies, procedures and Requirements

Qualifications:

• Graduate of any four-year or five-year course / bachelor's degree Holder
• With at least three years branch banking experience as an officer (two years of which in Marketing (low counter) and/or Sales of bank products)
• Proficiency in computer and business applications
• Has effective oral and written communications skills
• Has good problem solving and numerical skills
• Has effective Presentation and Negotiation Skills
• Has leadership and effective interpersonal and people management skills

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 25848

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