Client Manager (Tenants Relation Officer)

RecruitFirst Pte. Ltd; Santo Niño 1st; On-site; PHP 2,669,000 - 3,020,000; Full time

Job summary

RecruitFirst Pte. Ltd seeks a Tenant Experience & Community Executive on a 2-year contract (convertible & renewable) to manage tenant accounts and deliver exceptional service.

The role focuses on onboarding, relationship-building with tenants, coordinating with service partners, and driving high client satisfaction. Office hours, Monday to Friday, with a $3,800–$4,300 monthly salary plus bonus.

Qualifications

• Diploma in any discipline with relevant customer or client service exposure.
• Experience in tenant management, hospitality, or premium customer service is preferred.
• Strong interpersonal and organisational skills, with ability to coordinate multiple stakeholders.

Responsibilities

• Serve as primary contact for assigned tenants, building strong client relationships.
• Manage day-to-day tenant accounts and coordinate with internal teams to deliver timely solutions.
• Oversee onboarding, tours, service requests and ongoing account engagement for seamless experience.
• Gather tenant feedback and drive follow-up and service recovery where required.
• Maintain regular engagement with tenants and building stakeholders to support retention.
• Introduce tenants to facilities and amenities and identify opportunities to enhance experience.
• Monitor issues from enquiry to resolution and ensure proper closure.
• Plan and coordinate tenant engagement activities and community programmes.
• Maintain records of tenant interactions and support ad-hoc client projects.

Skills

Client relationship management

Stakeholder management

Communication

Education

Diploma in any discipline

Job description

Tenant Experience & Community Executive
2 Years Contract Under Developer (Convertible & Renewable)
$3800-4300/mth + Bonus
Monday - Friday, Office Hour

Client Account Management & Tenant Experience

• Serve as the primary point of contact for assigned tenants, building strong relationships and ensuring a high level of client satisfaction.

• Manage day-to-day tenant accounts, understanding client needs and coordinating with internal teams and service partners to deliver timely solutions.

• Oversee tenant onboarding, building tours, service requests and ongoing account engagement to ensure a seamless client experience.

• Proactively gather tenant feedback, identify service gaps and drive appropriate follow-up and service recovery where required.

• Maintain regular engagement with key tenant contacts, prospects and building stakeholders to strengthen relationships and support tenant retention.

• Introduce tenants to building facilities, shared spaces and amenities while identifying opportunities to enhance their overall workplace experience.

• Monitor tenant issues and requests from initial enquiry through resolution, ensuring proper follow-up and closure.

Community & Client Engagement

• Plan and coordinate tenant engagement activities, community programmes and networking initiatives to strengthen client relationships.

• Develop and maintain regular engagement with tenants and prospects to understand their needs, gather feedback and identify opportunities for further engagement.

• Coordinate with internal departments, vendors and external stakeholders to execute tenant programmes and resolve operational matters.

• Support initiatives aimed at improving tenant satisfaction, engagement and retention across the assigned portfolio.

• Maintain accurate records of tenant interactions, feedback, requests and follow-up actions to ensure effective account management.

• Support ad-hoc client projects and initiatives, taking ownership from planning through execution and completion.

Requirements

• Diploma in any discipline with at least 2-3 years of relevant experience in client account management, customer relationship management, tenant management, hospitality, property or premium customer service.

• Experience managing corporate clients, tenants or key customer accounts is preferred.

• Strong interpersonal, communication and stakeholder management skills, with the ability to build rapport across different levels.

• Confident and professional in handling client enquiries, feedback and service-related issues.

• Strong ownership and problem-solving skills, with the ability to coordinate multiple stakeholders and follow through to resolution.

• Good event management, project coordination and organisational skills.

• Able to work independently, multitask and manage multiple client requirements in a fast-paced environment.