Client-Focused Financial Analyst I

Sun Life; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Sun Life in the Philippines invites you to join our Call Centre team where your English communication and active listening skills support clients calling with questions about our products, services, policies and claims.

You will work with a team of professionals, aim for quality service, adhere to procedures, and continuously learn to deliver value while building trusted relationships with clients.

Qualifications

• Strong command of the English language both verbal and written communication.
• Exceptional active listening skills.
• Ability to handle diverse situations in a Positive and professional manner.
• Ability to adapt quickly and be comfortable with change.

Responsibilities

• Provide world class call center service for inquiries about products, services, policies and claims (inbound calls).
• Resolve client inquiries in a friendly and professional manner from the first call.
• Be measured against quality, efficiency and effectiveness metrics and contribute to continuous improvement.
• Collaborate with the team on projects, learning and process improvement.

Skills

Strong English communication

Active listening

Customer service excellence

Adaptability

Problem solving

Tools

Windows knowledge

Microsoft Office (Word, Excel, PowerPoint)

Job description

Sun Life in the Philippines invites you to join our Call Centre team where your English communication and active listening skills support clients calling with questions about our products, services, policies and claims.

You will work with a team of professionals, aim for quality service, adhere to procedures, and continuously learn to deliver value while building trusted relationships with clients.