Client Care Specialist I — Launch Your Growth Journey

sunlife; Philippines; On-site; PHP 357,000 - 469,000; Full time

Job summary

Sun Life Financial is seeking a Call Centre professional to provide outstanding inbound customer service, addressing inquiries about products, policies and claims. You will resolve issues on the first contact while ensuring adherence to Sun Life's procedures.

We value clear communication, active listening, and teamwork to support clients and educate them on benefits, with emphasis on service quality and collaboration with on-shore partners.

Qualifications

• Clear and effective communication with customers.
• Excellent command of spoken and written English.
• Ability to listen actively and respond with empathy.
• Strong problem-solving with step-by-step resolution.

Responsibilities

• Interact with customers via inbound calls, delivering world-class service.
• Explain Sun Life products, policies and claims clearly.
• Identify opportunities to provide additional Sun Life information.
• Collaborate with teammates and on-shore partners to resolve queries.

Skills

Communication Skills

Fluent English

Verbal & Written Communication

Active Listening

Problem Solving

Multi-tasking

Team Collaboration

Job description

Sun Life Financial is seeking a Call Centre professional to provide outstanding inbound customer service, addressing inquiries about products, policies and claims. You will resolve issues on the first contact while ensuring adherence to Sun Life's procedures.

We value clear communication, active listening, and teamwork to support clients and educate them on benefits, with emphasis on service quality and collaboration with on-shore partners.