Client-Facing Payroll & HCM Consultant I

ADP; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a NAS HCM Service Consultant specializing in payroll to deliver comprehensive support and consultation for clients using our HCM solutions.

You will ensure accurate payroll processing and act as a trusted advisor on payroll inquiries, building relationships with client contacts and guiding best practices. You will research, troubleshoot, and resolve ADP/client issues across system setup, functionality, enhancements, and inquiries, while analyzing

Qualifications

• Payroll processing and administration experience, preferably in a client-facing role.
• Knowledge of payroll regulations, tax laws, and compliance requirements.
• Experience with HCM software systems, payroll modules.
• Strong communication and interpersonal skills to explain complex concepts to clients of varying technical backgrounds.
• Excellent problem-solving and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide functional and technical support to an assigned base of National Account clients, requiring advanced product knowledge and technical expertise.
• Research, troubleshoot, and resolve ADP/client application issues in setup, functionality, enhancements, and inquiries.
• Communicate with customers and representatives to resolve issues and exceed client expectations.

Skills

Strong verbal and written comms

PC navigation

Microsoft Office

Troubleshoot client issues

Client support for technical software

Internal/external partner comms

Ownership of client inquiries

Logical troubleshooting

Time management

Call handling

Job description

Automatic Data Processing, Inc. is seeking a NAS HCM Service Consultant specializing in payroll to deliver comprehensive support and consultation for clients using our HCM solutions.

You will ensure accurate payroll processing and act as a trusted advisor on payroll inquiries, building relationships with client contacts and guiding best practices. You will research, troubleshoot, and resolve ADP/client issues across system setup, functionality, enhancements, and inquiries, while analyzing