Client Experience Pro — Elevate Benefits & Service (Hybrid)

MicroSourcing; Pasig; Hybrid; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Healthcare on day one

Group life insurance

Performance bonuses

Paid time-off with cash conversion

Job summary

MicroSourcing is seeking a Client Experience Specialist in Ortigas, Pasig City. The role combines client service, benefits knowledge, and CRM-driven case management with strong collaboration across teams.

The position offers a hybrid work setup with night shifts and opportunities to grow within a large offshore services provider. A focus on delivering high-quality service to enterprise clients is essential.

Qualifications

• 2–4 years' experience in employee benefits, client service, or insurance brokerage preferred.
• Strong communication skills, both verbal and written to effectively interact with clients.
• Familiarity with Salesforce or other CRM software is a plus.

Responsibilities

• Serve as the primary point of contact for client and employee inquiries via phone, email, chat, and SMS, delivering timely and accurate responses.
• Ensure consistent delivery of high-quality service aligned with client expectations and contract requirements.
• Handle daily service requests, escalations, and issue resolution promptly and professionally.
• Support clients during open enrollment by preparing materials, assisting with system setup, and answering employee questions.
• Maintain comprehensive records of service interactions using CRM and case tracking tools; collaborate with carriers and internal teams to resolve issues.

Skills

Customer service

Salesforce familiarity

Communication

Problem solving

Tools

Salesforce

HubSpot

Employee Navigator

Job description

MicroSourcing is seeking a Client Experience Specialist in Ortigas, Pasig City. The role combines client service, benefits knowledge, and CRM-driven case management with strong collaboration across teams.

The position offers a hybrid work setup with night shifts and opportunities to grow within a large offshore services provider. A focus on delivering high-quality service to enterprise clients is essential.