Client Experience Innovator & Insights Specialist

WSP USA; Pasig; Presencial; PHP 5 367 000 - 7 603 000; Tempo integral

Resumo da oferta

WSP USA is seeking a Client Experience & Insights Advisor to support delivery and continuous improvement of client experience outcomes across Australia. The role involves collecting and analyzing client feedback, producing insights, and coordinating engagement initiatives with the Clients & Growth team.

You'll work to embed client-centric practices, maintain feedback tools, and promote best practices across the business while ensuring data-driven decision making and continuous improvement across

Qualificações

• Excellent communication skills in English.
• Strong stakeholder management and communication skills.
• High analytical, reporting and insight-generation capability.
• Experience with surveys, NPS/CSAT, feedback tracking or closed-loop follow up.

Responsabilidades

• Support collection, analysis and reporting of client feedback.
• Track performance against client feedback targets and KPIs.
• Provide actionable insights and trends to BGs and Account Leads.
• Coordinate activation of Client Experience Plans and engagement activities.

Conhecimentos

Communication

Stakeholder management

Analytical skills

Survey experience

Formação académica

Degree in business/marketing/communications

Ferramentas

Excel

Power BI

Descrição da oferta de emprego

WSP USA is seeking a Client Experience & Insights Advisor to support delivery and continuous improvement of client experience outcomes across Australia. The role involves collecting and analyzing client feedback, producing insights, and coordinating engagement initiatives with the Clients & Growth team.

You'll work to embed client-centric practices, maintain feedback tools, and promote best practices across the business while ensuring data-driven decision making and continuous improvement across