Client Experience Coordinator – Front Desk & Appointments

FitWhite The House of Glutathione & Aesthetics Corp.; Murcia; On-site; PHP 223,000 - 357,000; Full time

Job summary

FitWhite The House of Glutathione & Aesthetics Corp. seeks a friendly Receptionist to be the first contact for clients and visitors at our clinic or salon in the Philippines.

You will welcome guests, manage check-ins, answer inquiries, and coordinate with service staff to ensure a smooth experience. Responsibilities include handling appointments, processing payments, maintaining accurate records, promoting services, and supporting administrative tasks.

Qualifications

• Previous experience in reception, customer service, administration, or a similar front-desk role.
• Strong communication and interpersonal skills.
• Excellent organisation, time management, and attention to detail.
• Ability to manage appointments, records, payments, and client inquiries accurately.
• Professional, courteous, and customer-focused approach.
• Comfort using appointment booking systems, POS systems, and standard office software.
• Ability to work effectively with clients, service staff, supervisors, and management.

Responsibilities

• Greet clients and visitors courteously and professionally.
• Manage client check-ins and check-outs efficiently.
• Answer calls, messages, and inquiries promptly and accurately.
• Provide correct information about services, prices, and promotions.
• Schedule, confirm, and manage appointments using the clinic or salon system.
• Coordinate schedules with stylists, therapists, facialists, or doctors.
• Handle cancellations, rescheduling, and walk-in clients efficiently.
• Ensure smooth client flow and minimal waiting times.
• Create and update client profiles accurately while maintaining confidentiality.
• Prepare daily appointment logs, service summaries, and reports.
• Process payments, issue receipts, and handle cash or electronic transactions.
• Promote services, packages, and products to clients.
• Assist in achieving daily sales targets and marketing promotions.
• Monitor front-desk supplies and coordinate replenishment.
• Support administrative and HR-related tasks as assigned.
• Address client concerns or complaints professionally and promptly.
• Coordinate with supervisors or service staff to resolve client issues.
• Perform other tasks, functions, or responsibilities assigned by the immediate supervisor or management to support organisational objectives.

Skills

Communication

Customer service

Organization

Attention to detail

POS systems

Scheduling

Confidentiality

Tools

Appointment booking software

POS systems

Office software

Job description

FitWhite The House of Glutathione & Aesthetics Corp. seeks a friendly Receptionist to be the first contact for clients and visitors at our clinic or salon in the Philippines.

You will welcome guests, manage check-ins, answer inquiries, and coordinate with service staff to ensure a smooth experience. Responsibilities include handling appointments, processing payments, maintaining accurate records, promoting services, and supporting administrative tasks.