Client Care - Manila

JRC VISA CONSULTANCY and IMMIGRATION SERVICES; Parañaque; On-site; PHP 3,214,000 - 5,625,000; Full time

Job summary

JRC VISA CONSULTANCY and IMMIGRATION SERVICES in Metropolitan Manila is seeking a customer service professional to provide introductory information to new customers and ensure ongoing satisfaction with the company’s services.

You will follow up with clients to check continued satisfaction, inform them about additional services, determine effective ways to answer questions, escalate issues when needed, troubleshoot common problems, and collaborate with documentation and processing teams to

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of 2 years in customer service, preferably with international market exposure.
• Strong grasp of customer service practices, especially with international clients.
• Moderate communication skills in English or other foreign languages.
• Prompt in task execution.
• Adaptability to a fast-paced environment.
• Friendly and energetic personality.
• Commitment to exceptional service and long-term client relationships.
• Ability to address client concerns.
• Proactive problem-solving for customer satisfaction.

Responsibilities

• Provide introductory information to new customers
• Ensure customer satisfaction with services
• Follow up with clients to check ongoing satisfaction with availed services
• Inform customers about additional services
• Determine the quickest, most effective ways to address client or customer questions
• Escalate queries and concerns as needed
• Troubleshoot common issues with services
• Collaborate with documentation, client and processing teams
• Provide weekly and monthly reports with detailed performance results
• Collaborate with team members and employees of departments to achieve company goals

Skills

Customer service

Communication skills

Problem solving

Adaptability

Education

Bachelor's degree or equivalent

Job description

About the role

This role involves providing introductory information to new customers, ensuring customer satisfaction with services, and following up with clients to check ongoing satisfaction. You will inform customers about additional services, determine effective ways to address client questions, Escalate concerns as needed, troubleshoot common issues, and provide regular updates on service status.

Key responsibilities

• Provide introductory information to new customers
• Ensure customer satisfaction with services
• Follow up with clients to check ongoing satisfaction with availed services
• Inform customers about additional services
• Determine the quickest, most effective ways to address client or customer questions
• Escalate queries and concerns as needed
• Troubleshoot common issues with services
• Collaborate with documentation, client and processing teams
• Provide weekly and monthly reports with detailed performance results
• Collaborate with team members and employees of departments to achieve company goals

About you

• Bachelor's degree or equivalent work experience
• Minimum of 2 years in customer service, preferably with international market exposure
• Strong grasp of customer service practices, especially with international clients
• Moderate communication skills in English or other foreign languages
• Prompt in task execution
• Adaptability to a fast-paced environment
• Friendly and energetic personality
• Commitment to exceptional service and long-term client relationships
• Ability to address client concerns
• Proactive problem-solving for customer satisfaction