Client Success & Solutions Analyst

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Visa is seeking a results-driven analyst to deliver high-value customer service to clients and staff, solving moderately complex problems and coordinating with internal teams to meet objectives. You will advocate for clients, stay aligned with product and risk stakeholders, and accelerate resolution to optimize Visa products and services.

The role emphasizes relationship building, understanding market needs, and staying updated on trends.

Qualifications

• Bachelor's degree with 2+ years in financial services, payments, software, or information services.
• Commitment to delivering exceptional client experiences.
• High attention to details.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong relationship management, strategic thinking, and problem-solving skills.
• Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.
• Mastery of English; fluency in additional languages is a plus depending on the region.

Responsibilities

• Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
• Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
• Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
• Work closely with various departments to understand Client goals and find solutions.
• Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
• Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
• Maintain relationships to understand market needs, trends, and support approach improvements.
• Establish and foster relationships with Clients and internal stakeholders at all levels.
• Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.
• Build knowledge of all supported products and services, understanding their impact on clients business.

Skills

Relationship management

Problem solving

Attention to detail

Multitasking

Communication

English fluency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Visa is seeking a results-driven analyst to deliver high-value customer service to clients and staff, solving moderately complex problems and coordinating with internal teams to meet objectives. You will advocate for clients, stay aligned with product and risk stakeholders, and accelerate resolution to optimize Visa products and services.

The role emphasizes relationship building, understanding market needs, and staying updated on trends.