Client Account Director

Alorica; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Generous leave allowances

Professional development and career-­‑

Job summary

Alorica Teleservices, Inc. in Metro Manila is seeking a dynamic Client Account Director – Communications to drive growth, deepen client partnerships, and deliver strategic solutions for key accounts.

You will lead high-impact client engagements, oversee negotiations and renewals, and align client needs with company strategy while guiding cross-functional teams to craft compelling proposals and value-driven outcomes.

Qualifications

• Experience in managing client relationships and growing accounts.
• Strong ability to develop new business and secure renewals.
• Excellent negotiation and presentation skills; ability to articulate value.

Responsibilities

• Expand business footprint with existing clients.
• Align company strategies with client to grow revenue.
• Oversee contract renewals and negotiations.
• Present Company solutions based on client needs.
• Lead cross-functional teams to structure value propositions.
• Guide proposals and responses to client inquiries.
• Negotiate to protect company interests and close deals.
• Build and maintain long-term client partnerships.
• Provide updates and feedback to management on deal progress.

Skills

Client management

Business development

Sales

Negotiation

Presentation skills

Communication

Stakeholder management

Strategic thinking

Job description

We’re looking for a dynamic Client Account Director – Communications to drive business growth, strengthen client partnerships, and deliver strategic solutions. This is an opportunity to lead high-impact client engagements, shape new business opportunities, and play a key role in driving long-term client success.

What you’ll be doing

• Expand business footprint with existing clients.
• Align Company short- and long-term strategies with client to maintain and expand revenue.
• Oversee all contract renewals and negotiations
• Present Company solutions based on understanding of client's business issues.
• Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.
• Work with internal teams to structure value proposition to clients.
• Lead negotiations to ensure Company best interests from a business issue and legal perspective.
• Provide leadership and support in crafting client proposals.
• Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.
• Meet with sales leadership to craft personal development strategy on a regular basis.
• Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with company policies and procedures.
• Participation in Company Programs must meet minimum performance standards.
• Accountable for all decisions, actions, and directives with respect to job responsibilities.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates

What We’re Looking For

• Experience in client management, business development, or sales.
• Strong negotiation, presentation, and communication skills.
• Excellent business acumen and stakeholder management skills.
• Proven ability to drive client growth and build long-term partnerships.

What we offer

At Alorica Teleservices, Inc., we are committed to providing our employees with rewarding and fulfilling work experience. In addition to a competitive salary, you will have access to a range of benefits, including comprehensive healthcare coverage, generous leave allowances, and opportunities for professional development and career progression. We also priorities work-life balance, offering flexible working arrangements to support your personal needs.

About us

Alorica Teleservices, Inc. is a leading provider of business process outsourcing solutions, specializing in customer experience management and back-office support. With a strong presence in the Philippines, we are dedicated to delivering exceptional service to our clients and creating a positive impact in the communities we operate in. Our company culture is built on the values of integrity, innovation and teamwork, and we are proud to offer a dynamic and supportive work environment for our employees.