Claims Support Officer (AU - Car Rental Account)

JACSS Dynamic Business Outsourcing Solutions & Services, Inc.; Quezon City; On-site; PHP 180,000 - 300,000; Full time

Job summary

JACSS Dynamic Business Outsourcing Solutions & Services, Inc. seeks a Claims Support Officer to manage claims and customer requests with fairness and proactive communication. You will coordinate with internal departments and external parties to recover funds and resolve inquiries.

The role requires strong interpersonal, negotiation, and organizational skills, with resilience in challenging situations and a teamwork mindset. Compliance and safety standards are essential.

Qualifications

• Handle inbound and outbound calls to recover funds.
• Enter and update damage claims accurately.
• Resolve customer inquiries by liaising with internal departments.
• Negotiate effectively and apply problem-solving skills.
• Organize workflow, prioritize tasks, and ensure resources are available.
• Maintain resilience and objectivity in challenging situations.
• Support colleagues to foster teamwork.
• Comply with company policies, procedures, and health & safety requirements.
• Perform additional duties as reasonably requested by management.

Responsibilities

• Handle calls to recover funds.
• Enter and update damage claims accurately.
• Resolve inquiries by liaising with internal departments.
• Negotiate effectively and apply problem-solving skills.
• Organize workflow and prioritize tasks.
• Ensure compliance with policies and safety requirements.

Skills

Excellent communication

Negotiation skills

Organizational skills

Team collaboration

Problem-solving

Job description

We're looking for Claims Support Officer who will manages claims and customer requests with fairness, firmness, and proactive communication. The role requires strong interpersonal skills to deliver excellent outcomes and maintain positive customer relationships.
Key Responsibilities

• Handle inbound and outbound calls to recover funds.

• Enter and update damage claims accurately.

• Resolve customer inquiries by liaising with internal departments.

• Collaborate with stakeholders such as Customer Service, Fleet, debt collectors, insurers, and third parties.

• Issue statements of claim when necessary.

• Negotiate effectively and apply problem-solving skills.

• Organize workflow, prioritize tasks, and ensure resources are available.

• Maintain resilience and objectivity in challenging situations.

• Support colleagues to foster teamwork.

• Comply with company policies, procedures, and health & safety requirements.

• Perform additional duties as reasonably requested by management.

Key Attributes

• Excellent communication and negotiation skills.

• Strong organizational and prioritization abilities.

• Confidence and resilience in handling disputes.

• Team-oriented mindset with flexibility to assist others.

• Commitment to compliance and safety standards.