Claims Supervisor - Muntinlupa

WHR Global Consulting; Muntinlupa; On-site; PHP 400,000 - 600,000; Full time

Job summary

WHR Global Consulting in Muntinlupa, Metro Manila, is seeking a Motor Claims Supervisor with 1-3 years of experience to lead a claims evaluation team on-site.

The role requires a Bachelor's degree, strong analytical abilities, and excellent communication in English and Filipino. You will verify coverage, manage turnaround times, train processors, and collaborate with adjusters to prevent fraud while ensuring fair settlements.

Qualifications

• Graduate with a four-year degree; experience in motor claims handling preferred.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication skills in English and Filipino, both written and verbal.

Responsibilities

• Supervise and monitor motor car claim evaluation and approval.
• Verify and investigate whether claims are covered by the policy.
• Ensure timely completion of evaluations within company-approved turnaround times.

Skills

Analytical thinking

Communication skills

Bilingual English/Tagalog

Education

Bachelor's degree

Job description

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

The Motor Claims Supervisor oversees a team responsible for the evaluation and settlementof motor insurance claims. This role ensures that claims are handled professionally, efficiently, and in accordance with company policies, legal requirements, and service standards. The supervisor must be able to determine whether a claim is covered by the insurance policy and assess the compensability of the claim.

Responsibilities:

• Responsible for supervising and monitoring motor car claim evaluation and approval.
• Verify, analyze, and investigate whether claims are covered by the policy.
• Ensure that all claims for evaluation are attended to within the specified turnaround time (TAT) set forth by the company.
• Develop specific action plans to improve and enhance the evaluation process.
• Collaborate with adjusters and processors to minimize and prevent fraudulent claims.
• Prepare and submit necessary recommendations to ensure a fair settlement is rendered.
• Prepare letters for the claims committee regarding total loss and carnap claims.
• Perform post-audit on claims and monitor outstanding losses.
• Supervise, motivate, train, and develop claim processors to maximize their potential.
• Review final reports of independent adjusters.
• Perform other duties as may be assigned from time to time.

Qualifications:

• A graduate of any four-year course, preferably with experience in motor claims handling and the automotive industry.
• Has basic knowledge of non-life insurance.
• Possesses strong analytical and critical thinking skills.
• Can communicate effectively in both Tagalog and English, with good communication skills.