Claims Supervisor

2GO Group, Inc.; Manila; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonuses

Incentives

Travel perks

Health and wellness programs

Paid time off

Job summary

2GO Group, Inc. is seeking a Claims Supervisor to lead the claims management team in Manila.

You will oversee adjudication, settlement, and documentation of cargo-related claims while coordinating with insurers, brokers, and surveyors to ensure timely recoveries and compliance with policies. Ideal candidates have at least 2 years experience in claims, with a business background and strong leadership, problem-solving, and customer management skills.

Qualifications

• Graduate of any business course.
• At least 2 years work-related experience.
• Preferably with background in insurance claims.

Responsibilities

• Ensures accurate and timely adjudication and settlement of claims and other cargo related complaints filed by clients.
• Certifies correctness of claims investigation report; validates rightful claimant party, amount, documents and accounts.
• Screens and validates insurance-related claims; coordinates with insurer, brokers and adjusters.
• Monitors insurance claim status and ensures settlements are on time.
• Meets with insurer/broker/surveyor regularly to discuss recovery concerns.
• Recommends improvements to claims policies and processes to prevent recurrence.

Skills

Leadership

Customer Management

Problem Solving

Interpersonal Relationship

Claims Management

System Application Usage

Business Knowledge

Education

Business degree

Job description

Job Description

Here’s the difference you’ll make

As Claims Supervisor , you will be responsible implementing procedures and preventive measures; eva l uating and processing of claims and initiating continuous process enhancement of claims management.

What you’ll do (your mission)

• Ensures accurate and timely adjudication and settlement of claims and other cargo related complaints filed by clients.
• Certifies correctness of claims investigation report. Validates rightful claimant party, amount of claim, completeness and correctness of documents, correct entries in the CIR, correct charges and account codes.
• Responsible in screening and validating of insurance related claims and facilitate coordination to Insurer, Insurance Brokers and Surveyor / Adjusters.
• Ensures that all incidents of cargo damages more than policy deductible are reported to insurance company/broker/surveyor on time.
• Monitors status of insurance claims.
• Ensures insurance settlement collections are on time.
• Meets with Insurer / Insurance Broker / Surveyor on a regular basis to discuss any concerns with respect to our insurance recovery
• Ensures claim liability notices and collection letters to the negligent third party are served on time.
• Regularly monitors the observance of Claims policies and resolution
• Monitors and satisfactorily address all claims related inquiries and communications as well as all other information requirements that may be requested of the unit from time to time.
• Ensures that claims are properly attended, i.e. updates to customers are made, denial letters served, settlements made on time within timeline), and CIRs approved by approvers within timeline.
• Meets regularly with claims staffs to discuss any claims related issues.
• Formulates and consolidates reports.
• Recommends procedure enhancement to Operations with the objective of claims and damages prevention to ultimately improve services.
• Conducts inspection of Warehouses.
• Supervises and oversees implementation of approved action plans for prevention of claim recurrence.
• Handles proper accounting of receivables from Insurance
• Performs other duties as maybe assigned.

You’ll thrive in this role if you

Educational Background

Graduate of any business course

Professional Experience

At least 2 years work-related experience.

Preferably with background in insurance claims

Competencies, Skills, Knowledge and Abilities

• Business Knowledge
• Leadership Skills
• Customer Management
• Problem Solving Skills
• Interpersonal Relationship
• Claims Management
• System Application Usage

Other s

Licensure / Certification Required

• N/A

Date

• N/A

• N/A

Certifying Body

• N/A

What’s in it for you at 2Go

Own enterprise impact. You are trusted to influence decisions and enable the business to perform at its best.

Grow in a valued community. You work in a culture that listens, collaborates, and invests in your long-term success.

Excel through expertise . You are empowered and recognized for delivering high standards and smart solutions.

Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks , Day 1 access to health and wellness programs and paid time off designed to support your well-being.

Job Snapshot

Updated Date

05-Aug-2026

Job ID

Job_174

Department

Claims Management

Location