Claims Operations Specialist - Workers' Comp

QBE Group Shared Services Centre; Taguig; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Health insurance

Job summary

QBE Group Shared Services Centre in Manila/Taguig is seeking a skilled professional to manage workers' compensation claims, including lodgment, triage of documents, and payment processing within authority limits.

You will ensure timely claim finalization and adherence to SLA, while maintaining clear communication with stakeholders and ensuring complete supporting documentation for hand-offs.

Qualifications

• Experience in managing workers' compensation or insurance claims.
• Strong communication and documentation skills are required.
• Detail-oriented with ability to meet SLA timelines.

Responsibilities

• Manage lodgment of new workers' compensation claims.
• Triage inbound documents and route to appropriate handlers.
• Raise payments to injured workers and suppliers within authority.
• Ensure portfolios comply with SLA measurements.

Skills

Claims Administration

Communication

Data Entry

Detail-Oriented

Document Management

Insurance Claims Processing

Time Management

Problem Solving

Risk Assessments

Microsoft Applications

Prioritization

Critical Thinking

Job description

QBE Group Shared Services Centre in Manila/Taguig is seeking a skilled professional to manage workers' compensation claims, including lodgment, triage of documents, and payment processing within authority limits.

You will ensure timely claim finalization and adherence to SLA, while maintaining clear communication with stakeholders and ensuring complete supporting documentation for hand-offs.