Claims Associate

MicroSourcing International; Philippines; Remote; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events

Remote work setup

Job summary

MicroSourcing is seeking a Claims Associate to provide administrative and customer service support for insurance claims, handling filings, gathering information, and explaining policies to customers. You will follow up on claims and resolve complaints while remaining detail-oriented and client-facing.

The role emphasizes independent work within a remote, day-shift schedule (Thu–Mon) with weekend coverage, offering competitive rewards and benefits in the Philippines.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong analytical skills and attention to detail.
• Proficient in Google Suite.
• Experience handling insurance claims.
• Ability to interpret legal documents.
• Typing speed of 30–60 WPM or above.

Responsibilities

• Provide customer service to claimants.
• Assist in claims processing and documentation.
• Analyze claims data and identify trends.
• Assist in resolving complex claims issues.
• Liaise with relevant stakeholders.

Skills

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Attention to detail

Analytical skills

Typing speed 30–60 WPM

Google Suite

Insurance claims experience

Interpret legal documents

Tools

Google Suite

Job description

Discover your 100% YOU with MicroSourcing! Position: Claims Associate Location: Metro Manila Work setup & shift: Remote | Day Shift Schedule: Thursday–Monday (weekend coverage required)

Why join MicroSourcing

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Role Overview

The Claims Associate provides administrative and customer service support to customers filing insurance claims — handling incoming claims, gathering the information needed to process them, and helping customers understand their policies so claims are processed efficiently and fairly. The role also covers following up on claims, resolving customer complaints and general customer service, so we're looking for someone comfortable being both detail-oriented and customer-facing.

What You'll Do

• Provide customer service to claimants
• Assist in claims processing and documentation
• Analyze claims data and identify trends
• Assist in resolving complex claims issues
• Liaise with relevant stakeholders

What You'll Need

• Excellent communication and customer service skills
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team
• Strong analytical skills and attention to detail
• Proficient in google suite
• Experience handling insurance claims
• Ability to interpret legal documents
• Typing speed of 30–60 WPM or above

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply