Claims Assistant

Dsv Inc; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Dsv Inc is hiring a Claims Assistant in the Philippines to support timely processing of road, air and sea claims within the Claims Handling team. You will gather documents, perform initial claim decisions, and help maintain accurate records in the claims system while ensuring compliance with procedures.

The role suits a detail-oriented team player with basic MS Office skills and exposure to logistics or freight forwarding.

Qualifications

• College degree or equivalent required or preferred.
• Preferably with Insurances specialization.
• Basic knowledge in MS Office and web apps.

Responsibilities

• Process or prepare claims promptly according to procedures.
• Upload documentation and make initial approval/rejection decisions where possible.
• Obtain required documents from customers and offices.
• Provide information to customers as per process needs.
• Update and archive data in the claims system and generate reports.

Skills

MS Office

MS Teams

Web apps

Freight forwarding

Teamwork

Interpersonal skills

Education

College degree

Insurances specialization

Tools

MS Teams

Web-based applications

Job description

Claims Assistant

Company: Dsv Inc

Job Type: Full Time

Location: Philippines

Job Description - Claims Assistant

Job Req Number: 119266

Time Type: Full Time

Position: Business Support Assistant – Claims

Department / Location: MNL ISSC - Business Support Services

Line Reporting: Business Support Services Team Leader

Ensuring proper execution of claims handling process within a given area (such as road claims, air and sea, solutions and equipment claims).

Key Tasks & Deliverables

• Timely and proper processing or preparation of claims, according to valid procedures and instructions, including:
• checking and uploading available documentation related to claims.
• taking initial decisions to approve or reject claims (where possible). Taking financial decisions connected with settlements in a limited scope.
• obtaining all required documentation from customers, subcontractors, and local offices
• providing customers with information according to the process needs
• updating and archiving data in the claims system, as well as creating reports according to supervisor’srequests.
• Acquire knowledge, through:
• self-development, getting acquainted with the training materials, procedures as well as other documents required to handle claims.
• participation in trainings within the Claims Handler Academy.
• In the scope of 0-5% of work time fulfil additional tasks in the field of:
• supporting supervisor in team management and/or process management
• proposing process improvements.
• take part in operational calls.
• Perform internal audit and ensure internal documents are updated.
• Compliance with internal regulations, procedures, law, and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.
• Behaviors and attitudes consistent with the values.
• Professional skills development by participation in training and constant self-education.

Education and Skills

• College of any four-year course.Preferable specialization: Insurances
• Basic knowledge in MS Office / MS Teams
• Basic knowledge in web-based applications / Internet
• Freight forwarding / Logistics experience.
• Quick comprehension and focus at work
• Team player and good interpersonal skill

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

About the Company

Dsv Inc

Global transport and logistics - road, air, sea, rail freight and warehousing. Contact us today.