CIR Analyst: Customer Issue Resolution & Credit

3m; Taguig; Presencial; PHP 350 000 - 550 000; Tempo integral

Resumo da oferta

3M Global Service Center, Philippines, invites applications for a Customer Issue Resolution Analyst. The role covers end-to-end CIR activities including credit and collections and complaints management within a customer-facing setting.

The ideal candidate holds a Bachelor's degree, 2+ years in CIR or related roles, strong English communication, and proficient Excel/Office skills. Salesforce experience is preferred, with collaboration across multiple internal teams.

Qualificações

• A Bachelor level university/college degree is generally required.
• At least 2 years in a Customer Issue Resolutions/Billing/Credit and Collection role.
• Working knowledge of theories and practices, typically applied to one discipline within Customer Service (such as Account Management, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics).
• Knowledge and use of Excel and Microsoft Office systems. Maintain and remain current with all training and certifications.
• Salesforce experience

Responsabilidades

• Receive and log customer complaints through designated channels.
• Analyze complaint details to determine root cause and required actions.
• Coordinate with cross‑functional teams to investigate and resolve issues.
• Communicate resolutions and status updates to customers professionally.
• Ensure all complaint records are complete, accurate, and handled according to company procedures.
• Identify trends or recurring issues and elevate when needed.
• Support continuous improvement initiatives related to customer experience and product/service quality.
• Prepare summary reports for internal stakeholders.

Conhecimentos

Customer Service

Analytical

Communication

Multi-tasking

Excel

Teamwork

Formação académica

Bachelor's degree

Ferramentas

Salesforce

Descrição da oferta de emprego

3M Global Service Center, Philippines, invites applications for a Customer Issue Resolution Analyst. The role covers end-to-end CIR activities including credit and collections and complaints management within a customer-facing setting.

The ideal candidate holds a Bachelor's degree, 2+ years in CIR or related roles, strong English communication, and proficient Excel/Office skills. Salesforce experience is preferred, with collaboration across multiple internal teams.