Chief of People: Philippines Operations Leader

Cross Border Talents; Manila; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

Cross Border Talents is seeking a Chief of People in Manila, Philippines, to lead the People and HR function for our client’s growing operation. This senior role reports to the CEO and shapes strategy, workforce planning and organisational design during a period of rapid expansion.

The ideal candidate has extensive senior HR leadership within BPO/outsourcing or large-scale service environments and deep knowledge of Philippine employment laws.

Qualifications

• Fluent in English, both written and spoken.
• Significant experience in senior HR or People leadership positions, ideally at Director, VP or Chief People Officer level.
• Strong background in BPO, outsourcing, contact centre, shared services or another large-scale service environment.
• Proven experience leading and developing sizeable HR / People teams.
• Demonstrated success in supporting organisations through rapid expansion, transformation and large-scale workforce growth.
• Strong knowledge of the Philippine employment market, labour environment and employment legislation.
• Extensive experience managing employee attrition, engagement, retention and workforce stability across large operational teams.
• Strong understanding of organisational design, workforce planning, talent management and succession planning.
• Proven ability to influence executive stakeholders and partner effectively with senior business leaders.
• Commercially minded, analytical and data-driven, with the ability to connect People strategy to operational performance and business outcomes.
• Excellent leadership, communication, stakeholder management and decision-making skills.

Responsibilities

• Develop and implement the overall People and HR strategy in alignment with the company's business objectives and long-term growth plans.
• Act as a strategic advisor to the CEO and senior leadership team on organisational development, workforce strategy and people-related matters.
• Lead, mentor and develop the wider HR and People function, ensuring strong leadership, accountability and operational excellence.
• Drive organisational design, succession planning and leadership development initiatives.
• Oversee compensation, benefits, reward structures and salary benchmarking to ensure competitiveness within the Philippine market.
• Partner with Operations and Talent Acquisition to ensure effective recruitment planning and workforce readiness.
• Ensure compliance with Philippine employment legislation, labour regulations and applicable HR practices.
• Use people analytics and workforce data to support strategic and commercial decision-making.

Skills

Fluent English

Executive leadership

HR strategy

Stakeholder management

Job description

Cross Border Talents is seeking a Chief of People in Manila, Philippines, to lead the People and HR function for our client’s growing operation. This senior role reports to the CEO and shapes strategy, workforce planning and organisational design during a period of rapid expansion.

The ideal candidate has extensive senior HR leadership within BPO/outsourcing or large-scale service environments and deep knowledge of Philippine employment laws.