Chief of People (REF : DSR 061)

Cross Border Talents; Manila; On-site; PHP 3,000,000 - 5,500,000; Full time

Benefits offered by this job

Executive leadership

CEO exposure

Competitive compensation

Job summary

Cross Border Talents is seeking a strategic Chief of People to lead the Philippine People and HR function for its Manila operation. You will shape the People strategy, build scalable HR structures and drive engagement, retention and organisational effectiveness.

Reporting to the CEO, you will partner with senior leaders to manage workforce growth in a dynamic BPO/outsourcing environment, ensuring compliance with Philippine employment laws and competitive compensation practices.

Qualifications

• Fluent in English, both written and spoken.

Responsibilities

• Develop and implement the overall People and HR strategy aligned with business objectives.
• Lead, mentor and develop the HR/People function and ensure operational excellence.
• Drive workforce planning, organisational design and leadership development initiatives.
• Oversee compensation, benefits and HR operations to ensure competitiveness and compliance.
• Partner with Operations and senior leaders to support rapid growth and transformation.

Skills

Fluent English

Senior HR leadership

Stakeholder management

Job description

Position: Chief of People

Location: Manila, Philippines

Employment Type: Full-time

Work Model: On-site

Salary: To be discussed – competitive package depending on experience

ABOUT THE ROLE

We are seeking an accomplished and commercially driven Chief of People to lead the overall People and HR function for our client's growing Philippines operation.

This is a senior executive leadership position offering the opportunity to shape and execute the organisation's People strategy during a significant period of business growth and transformation.

Working closely with the CEO, senior leadership team and operational stakeholders, the successful candidate will be responsible for building a high-performing organisation, developing scalable HR structures and driving employee engagement, retention and organisational effectiveness.

The ideal candidate will bring extensive senior HR leadership experience within the BPO, outsourcing, contact centre or large-scale service industry, combined with an in-depth understanding of the Philippine employment market.

This role requires a strategic thinker who can also translate People initiatives into measurable operational and commercial results.

KEY RESPONSIBILITIES

People Strategy & Executive Leadership

• Develop and implement the overall People and HR strategy in alignment with the company's business objectives and long-term growth plans.
• Act as a strategic advisor to the CEO and senior leadership team on organisational development, workforce strategy and people-related matters.
• Lead, mentor and develop the wider HR and People function, ensuring strong leadership, accountability and operational excellence.
• Drive organisational design, succession planning and leadership development initiatives.

Workforce Planning & Organisational Growth

• Lead strategic workforce planning to support business expansion, new client acquisitions and large-scale operational ramp-ups.
• Develop scalable People processes, policies and structures to accommodate rapid headcount growth.
• Partner with Operations and Talent Acquisition teams to ensure effective recruitment planning and workforce readiness.
• Support organisational transformation, restructuring and change management initiatives.

Employee Relations, Engagement & Retention

• Oversee employee relations, performance management and employee lifecycle processes.
• Develop and implement strategies to improve employee engagement, retention and organisational culture.
• Drive initiatives to manage and reduce attrition across large operational populations.
• Establish effective employee feedback, recognition and performance improvement programmes.
• Support leadership teams in managing complex employee relations matters and workplace challenges.

Compensation, Benefits & HR Operations

• Oversee compensation, benefits, reward structures and salary benchmarking to ensure competitiveness within the Philippine market.
• Ensure efficient and consistent delivery of HR operations, policies and procedures.
• Monitor HR performance indicators and workforce analytics to identify trends, risks and improvement opportunities.
• Ensure compliance with Philippine employment legislation, labour regulations and applicable HR practices.

Business Partnership & Performance

• Build strong relationships with Operations, Finance, Talent Acquisition and other business functions.
• Use people analytics and workforce data to support strategic and commercial decision-making.
• Develop strategies to improve workforce productivity, organisational effectiveness and employee satisfaction.
• Ensure People initiatives support client expectations, service delivery standards and overall business performance.

REQUIREMENTS & EXPERIENCE

• Fluent in English, both written and spoken.
• Significant experience in senior HR or People leadership positions, ideally at Director, VP or Chief People Officer level.
• Strong background in BPO, outsourcing, contact centre, shared services or another large-scale service environment.
• Proven experience leading and developing sizeable HR / People teams.
• Demonstrated success in supporting organisations through rapid expansion, transformation and large-scale workforce growth.
• Strong knowledge of the Philippine employment market, labour environment and employment legislation.
• Extensive experience managing employee attrition, engagement, retention and workforce stability across large operational teams.
• Strong understanding of organisational design, workforce planning, talent management and succession planning.
• Proven ability to influence executive stakeholders and partner effectively with senior business leaders.
• Commercially minded, analytical and data-driven, with the ability to connect People strategy to operational performance and business outcomes.
• Excellent leadership, communication, stakeholder management and decision-making skills.

WHAT WE OFFER

• An executive-level leadership opportunity with ownership of the entire People function for the Philippines operation.
• The opportunity to shape and influence the company's People strategy during an exciting period of growth.
• Direct exposure to the CEO, executive leadership and key business stakeholders.
• The opportunity to build, develop and lead a high-performing HR organisation.
• A strategic role with significant influence over organisational development, workforce planning and employee experience.
• Competitive executive compensation, dependent on experience.
• Additional benefits and opportunities to be discussed.