Chief Digital Platforms & Delivery Lead

Home Credit Philippines; Taguig; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable performance-based

HMO on Day 1 / HMO for dependents

Mental health coverage

Wellness Leave

Internal career mobility

Job summary

Home Credit Philippines is seeking a Head of Digital Platforms & Delivery to translate digital strategy into reliable, scalable execution across customer-facing channels. You will co-own the delivery program with CDO and senior stakeholders, drive end-to-end delivery, and manage a platform-focused team to ensure performance, availability, and rapid releases.

The role requires 10+ years in digital platform delivery, strong release management, and expertise in APIs, CI/CD, and observability.

Qualifications

• 10+ years’ experience in digital platform / technology delivery leadership (mobile, web, APIs)
• Proven track record managing end-to-end delivery (intake → build → test → release → BAU)
• Strong release management and production readiness (go/no-go, rollback, incident readiness)
• Experience leading cross-functional teams (Platform Managers, Product Owners, Engineering, QA, DevOps/SRE)
• Agile delivery expertise (backlog prioritization, planning, dependency management, predictable execution)
• Solid understanding of modern engineering practices (CI/CD, automation, observability, SLO/SLAs)
• Integration delivery experience (internal systems, partners, vendors; API-first and resilience patterns)
• Ability to define and manage delivery KPIs (time-to-market, change failure rate, MTTR, stability)

Responsibilities

• Co-own Digital delivery strategy and execution plan with CDO and senior business stakeholders; translate vision into an executable portfolio, milestones, and capacity plan.
• Own portfolio intake, prioritization, and governance for all customer-facing digital channels (including internal IT Sales & Collections enablement), ensuring clear scope, value, dependencies, and delivery readiness.
• Lead end-to-end delivery from ideation and requirements to build, testing, release, and stabilization—driving predictable outcomes, quality, and speed-to-market.
• Manage and develop the Platforms & Delivery organization (Platform Managers, Platform/Feature Product Owners, Delivery/Release functions); ensure effective ways of working, accountability, and performance.
• Establish and run release & production readiness management (release calendar, go/no-go criteria, rollout/rollback, incident readiness, change controls) to minimize disruption and improve reliability.
• Ensure BAU stability and continuous improvement for the mobile app and digital channels: performance optimization, defect reduction, operational excellence, and technical debt management.
• Drive platform and integration excellence across channels and systems (APIs, partners, internal platforms), improving availability, latency, observability, and scalability in collaboration with IT/EA and SRE/Operations.
• Define and track delivery and platform KPIs jointly with Digital Product and Digital Analytics (e.g., time-to-market, release success rate, uptime/SLOs, MTTR, funnel impact, adoption) and drive corrective actions.
• Generate and shape initiatives using business objectives, data, and customer insights —working with Product, Lifecycle/Marketing, Analytics, and Ecosystem teams to convert opportunities into deliverable work packages.
• Coordinate closely with IT leadership to ensure the right engineering, environment, and support setup for projects and BAU (resource planning, vendor/partner support, operational ownership).
• Align with HQ and SEA counterparts; manage local rollout, adoption, and localization needs for PH.

Skills

Digital delivery leadership

End-to-end delivery

Release management

Agile leadership

Cross-functional teams

CI/CD practices

Observability

API integration

Stakeholder management

SRE/DevOps collaboration

Job description

Home Credit Philippines is seeking a Head of Digital Platforms & Delivery to translate digital strategy into reliable, scalable execution across customer-facing channels. You will co-own the delivery program with CDO and senior stakeholders, drive end-to-end delivery, and manage a platform-focused team to ensure performance, availability, and rapid releases.

The role requires 10+ years in digital platform delivery, strong release management, and expertise in APIs, CI/CD, and observability.