Chat support / Live moderator

668 Jewelry; Quezon City; On-site; PHP 201,000 - 324,000; Full time

Benefits offered by this job

Performance bonuses

Employee discounts

Flexible work arrangements

On-the-job training

Job summary

668 Jewelry is seeking a dynamic Chat Support / Live Moderator based in Quezon City, Metro Manila. You will provide real-time assistance, manage live interactions, and ensure a positive customer experience across our digital platforms.

Join a fast-growing brand that values authenticity and inclusivity. The role offers full-time hours, training, and opportunities for growth in a supportive team environment.

Qualifications

• Excellent written English with clear communication.
• Strong customer service orientation and empathy.
• Ability to multitask across conversations and platforms.
• Familiarity with chat/social tools and basic CRM software.
• Reliable internet and quiet workspace for professional calls.

Responsibilities

• Respond to customer inquiries via live chat, email, and messaging.
• Moderate live streams, social channels, and forums for a safe environment.
• Provide product information and real-time assistance.
• Handle complaints with empathy and escalate when needed.
• Document interactions for quality assurance and future reference.
• Engage with followers to build brand loyalty.
• Support live shopping events and promotional activities.
• Identify trends from interactions and report findings.

Skills

Chat support

Live moderation

Customer service

Multitasking

Typing speed

English communication

Social media tools

Tools

Chat platforms

CRM software

Job description

About the role

668 Jewelry is seeking a dynamic and customer-focused Chat Support / Live Moderator to join our growing team. This is a full-time position based in Quezon City, Metro Manila. As a Chat Support / Live Moderator, you will be the vital link between our brand and our customers, providing real-time assistance, managing live interactions, and ensuring a positive experience across our digital platforms. This role is essential to maintaining our reputation for exceptional customer service and creating an engaging community around our jewelry brand.

Key responsibilities

• Respond promptly and professionally to customer inquiries via live chat, email, and messaging platforms
• Monitor and moderate live streams, social media channels, and community forums to ensure a safe and respectful environment
• Provide product information, pricing details, and assistance to potential customers in real-time
• Handle customer complaints and concerns with empathy and professionalism, escalating issues when necessary
• Manage multiple conversations simultaneously whilst maintaining high-quality service standards
• Document customer interactions and feedback accurately in our system for quality assurance and future reference
• Engage with followers and community members to build relationships and foster brand loyalty
• Support live shopping events and promotional activities by facilitating interactions between hosts and viewers
• Identify trends and customer preferences from interactions and report findings to the management team
• Maintain professionalism and brand consistency in all written communications

What we're looking for

• Excellent written communication skills with the ability to convey information clearly and concisely
• Strong customer service orientation with a genuine desire to help and support customers
• Ability to multitask effectively and manage high-volume conversations without compromising quality
• Proficiency in using chat platforms, social media tools, and customer service software
• Quick typing speed and accuracy to respond efficiently to customer inquiries
• Patience, empathy, and emotional intelligence when dealing with diverse customer personalities
• Problem-solving skills with the ability to find solutions independently or escalation appropriately
• Flexible mindset and willingness to adapt to new platforms and technologies
• Basic knowledge of jewelry, fashion, or retail preferred but not essential, as training will be provided
• Ability to work in a fast-paced environment and thrive under pressureProficiency in English with excellent grammar and spelling
• Reliable internet connection and a quiet workspace suitable for professional communication

What we offer

At 668 Jewelry, we invest in our team members and provide opportunities for growth and development. We offer competitive compensation, performance bonuses, and recognition programmes for outstanding contributions. We foster a collaborative and inclusive work environment where your ideas are valued and your efforts are appreciated. We provide flexible work arrangements where possible, comprehensive on-the-job training, and a supportive team culture that prioritises work-life balance. You will also enjoy employee discounts on our jewellery collection and the opportunity to be part of a brand that celebrates creativity, craftsmanship, and customer connection.

About us

668 Jewelry is a dynamic and innovative jewellery company dedicated to creating beautiful, high-quality pieces that celebrate individual style and personality. We pride ourselves on our commitment to exceptional craftsmanship, outstanding customer service, and building meaningful relationships with our community. Our brand values authenticity, creativity, and inclusivity, and we are passionate about making luxury jewellery accessible to everyone. We are growing rapidly in the digital space and are committed to providing an outstanding omnichannel experience for our customers.