Live Chat & Community Moderator — Jewelry Brand

668 Jewelry; Quezon City; On-site; PHP 201,000 - 324,000; Full time

Benefits offered by this job

Performance bonuses

Employee discounts

Flexible work arrangements

On-the-job training

Job summary

668 Jewelry is seeking a dynamic Chat Support / Live Moderator based in Quezon City, Metro Manila. You will provide real-time assistance, manage live interactions, and ensure a positive customer experience across our digital platforms.

Join a fast-growing brand that values authenticity and inclusivity. The role offers full-time hours, training, and opportunities for growth in a supportive team environment.

Qualifications

• Excellent written English with clear communication.
• Strong customer service orientation and empathy.
• Ability to multitask across conversations and platforms.
• Familiarity with chat/social tools and basic CRM software.
• Reliable internet and quiet workspace for professional calls.

Responsibilities

• Respond to customer inquiries via live chat, email, and messaging.
• Moderate live streams, social channels, and forums for a safe environment.
• Provide product information and real-time assistance.
• Handle complaints with empathy and escalate when needed.
• Document interactions for quality assurance and future reference.
• Engage with followers to build brand loyalty.
• Support live shopping events and promotional activities.
• Identify trends from interactions and report findings.

Skills

Chat support

Live moderation

Customer service

Multitasking

Typing speed

English communication

Social media tools

Tools

Chat platforms

CRM software

Job description

668 Jewelry is seeking a dynamic Chat Support / Live Moderator based in Quezon City, Metro Manila. You will provide real-time assistance, manage live interactions, and ensure a positive customer experience across our digital platforms.

Join a fast-growing brand that values authenticity and inclusivity. The role offers full-time hours, training, and opportunities for growth in a supportive team environment.