Chat/Non-Voice Account CSR - Fixed Weekends off

Recruitify_HR; Las Piñas; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer support agent to handle live chat and other non-voice channels. You will assist customers with account concerns, orders, product information, and service requests, delivering accurate and timely written responses.

The role focuses on resolving issues while maintaining high customer satisfaction, documenting interactions in the company system, and escalating complex cases to the appropriate departments as needed.

Responsibilities

• Respond to customer inquiries through live chat and other non-voice communication channels.
• Assist customers with account-related concerns, orders, product information, and service requests.
• Provide accurate, professional, and timely written responses.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Handle multiple customer conversations simultaneously while maintaining service quality.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Respond to customer inquiries through live chat and other non-voice communication channels.
• Assist customers with account-related concerns, orders, product information, and service requests.
• Provide accurate, professional, and timely written responses.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Handle multiple customer conversations simultaneously while maintaining service quality.
• Meet quality assurance, productivity, and customer satisfaction targets.