Channels Performance Specialist - Task Excellence (Remote)

Spreetail; Metro Manila; Remote; PHP 420,000 - 800,000; Full time

Job summary

Spreetail is seeking a Channels Performance Specialist to manage and optimize channel health metrics for our global ecommerce brands. This remote role requires strong organizational skills, a solid foundation in customer service processes, and effective communication with stakeholders.

You will drive task quality, coverage, and SLA performance, identify process efficiencies, and report on key success metrics.

Qualifications

• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication and stakeholder alignment abilities.
• Basic Excel navigation for tracking and reporting (tables, pivots).
• Knowledge of customer service processes and metrics.
• Ability to work effectively in a remote, fast-paced environment.

Responsibilities

• Execute channel tasks with high quality, training, and coaching of team members.
• Manage task coverage and team performance to meet SLA goals and handle times.
• Identify and implement process efficiencies to speed resolutions and drive growth.
• Evaluate impact of task processes and report on health metrics beyond SLA.
• Communicate task health progress and in-flight actions to leadership.

Skills

Organizational skills

Communication skills

Excel basics

Customer service knowledge

Multi-tasking

Tools

Microsoft Excel

Job description

Spreetail is seeking a Channels Performance Specialist to manage and optimize channel health metrics for our global ecommerce brands. This remote role requires strong organizational skills, a solid foundation in customer service processes, and effective communication with stakeholders.

You will drive task quality, coverage, and SLA performance, identify process efficiencies, and report on key success metrics.